Parts Specialist

Heavy Machines Inc; Skowhegan (ME); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading company in heavy machinery based in Skowhegan is seeking a full-time customer service representative for their parts department. The successful candidate will assist customers, manage orders, and support the mechanics. Ideal applicants should have a high school diploma, strong organizational skills, and at least two years of experience in service or parts background. Knowledge of heavy machines and forklift experience is preferred.

Qualifications

• Must have basic knowledge of all equipment sold by Heavy Machines.
• Minimum of 2 years experience in a parts and/or service background.
• Preference for candidates with heavy truck parts and service background.

Responsibilities

• Answer calls and assist walk-in customers promptly.
• Prepare parts quotes and enter orders into the computer.
• Support mechanics by processing orders in a timely manner.

Skills

Customer service

Time management

Conflict resolution

Team player

Strong computer skills

Education

High school diploma or GED equivalent

Tools

Forklift

Job description

Job Details

Job Location: Heavy Machines LLC Skowhegan - Skowhegan, ME

Position Type: Full Time

Education Level: High School

Salary Range: Undisclosed

Travel Percentage: Up to 50%

Job Shift: Day

Job Category: General Business

Description

• Answer parts telephone calls and wait on walk in customers promptly and courteously
• Assist customers by researching parts from the manufactures parts manual
• Prepare parts quotes
• Enter orders in the computer
• Coordinate setting up new customers in the computer
• Ensure customer service by suggested sales to meet the total customer needs
• Assist mechanics with parts diagrams and identifying parts accurately
• Post parts to work orders from the parts warehouse and service techs
• Support the mechanics by processing orders in a timely manner
• Physically pull parts for customers and assist in putting away stock
• Understand the computer parts system and how parts are affected by various transactions
• Ensure orders are processed with current pricing, cost and freight
• Utilize company inventory to reduce surplus and identify incorrectly ordered parts to be returned
• Ensure customer part requirements are on order if not in stock
• Other duties as assigned.

Qualifications

• Must have a basic knowledge of all equipment sold by Heavy Machines
• Must be able to use all reference manuals
• Excellent organizational and time management skills. Ability to handle stress associated with dealing with deadlines
• Excellent customer service skills to include conflict resolution is required
• Strong computer skills
• Must be a Team Player
• Able to assist with special projects as directed by Customer Service Manager
• High school diploma or GED equivalent
• Minimum of 2 years experience working in a parts and/or service background
• Preference given to candidates with a heavy truck parts and service background
• Forklift experience
• Valid Drivers License is a plus