Parts Specialist

Stewart & Stevenson; San Antonio (TX); In loco; USD 21.000 - 30.000; Tempo pieno

Descrizione del lavoro

Stewart & Stevenson in San Antonio, TX is seeking a Parts Specialist to sell spare and replacement parts for multiple product lines in a busy shop environment. You will read catalogs, identify stock numbers, determine prices, and handle orders by phone or in person.

Responsibilities include receiving payments, taking inventory, advising customers on substitutions, examining returned parts, and preparing sales quotes.

Competenze

• High School diploma or GED with 2–4 years related experience.
• Strong reading and comprehension to determine stock numbers and prices from catalogs or displays.
• Clear written and verbal communication is essential.
• Ability to handle customer needs while following company procedures.

Mansioni

• Read catalogs, microfiche viewers, or computer displays to determine stock numbers and prices.
• Determine replacement parts required from inspections or customer requests.
• Receive and fill telephone orders for parts.
• Fill customer orders from stock.
• Prepare sales slips or contracts.
• Receive payment or obtain credit authorization.
• Take inventory of stock.
• Advise customers on substitutions when exact replacements are unavailable.
• Examine returned parts for defects and process exchanges or refunds.
• Discuss features of parts and how they fit machines.
• Demonstrate equipment to customers and explain functioning of equipment.
• Place new merchandise on display.
• Measure parts to verify sizes for machining.
• Repair parts or equipment.
• Calculate and provide sales quotes on multi-part orders.

Conoscenze

Accuracy

Written communication

Verbal communication

Customer service

Formazione

High School/GED

Strumenti

Microsoft Office

Oracle

Descrizione del lavoro

Overview

Stewart & Stevenson is Now Hiring a Parts Specialist at 5717 IH I-10 East San Antonio, TX 78219.

Sell spare and replacement parts and equipment in repair shop or parts store for multiple product lines.

Responsibilities

• Read catalogs, microfiche viewers, or computer displays in order to determine replacement part stock numbers and prices.
• Determine replacement parts required, according to inspections of old parts, customer requests, or customers' descriptions of malfunctions.
• Receive and fill telephone orders for parts.
• Fill customer orders from stock.
• Prepare sales slips or sales contracts.
• Receive payment or obtain credit authorization.
• Take inventory of stock.
• Advise customers on substitution or modification of parts when identical replacements are not available.
• Examine returned parts for defects, and exchange defective parts or refund money.
• Mark and store parts in stockrooms according to prearranged systems.
• Discuss use and features of various parts, based on knowledge of machines or equipment.
• Demonstrate equipment to customers and explain functioning of equipment.
• Place new merchandise on display.
• Measure parts, using precision measuring instruments, in order to determine whether similar parts may be machined to required sizes.
• Repair parts or equipment.
• Calculate and provide sales quotes to customers on multi-part orders.

Qualifications

• Ability to perform work accurately and thoroughly.
• Ability to communicate in writing clearly and concisely.
• Ability to communicate effectively with others using the spoken word.
• Ability to take care of the customers’ needs while following company procedures.

Computer Skills:

• Proficient in Microsoft Office applications (Word, Excel, Outlook). Oracle experience preferred.

Education/Experience:

• High School Graduate or General Education Degree (GED) and two to four years related experience.

Physical Conditions & Requirements:

• Parts department environment. Parts storage area may not be air conditioned.

Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.