Parts Manager

Kirby; Dallas (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

Stewart & Stevenson in Dallas, TX is seeking a Parts Manager to lead the daily operations of the parts department and drive efficiency across sales, inventory, shipping, and records. You will manage staffing, budget, and performance while ensuring product availability and strong customer service.

Ideal candidates have prior managerial experience, strong technical knowledge, and a background in parts or customer service. Equal opportunity employer.

Qualifications

• High school diploma or GED required; 4–10 years related experience.
• Associates or Bachelor's degree strongly preferred.
• Some college strongly preferred; prior experience in a parts or customer service department.
• Prior managerial experience required.
• Prior sales experience (retail and wholesale) required.
• Strong technical product knowledge required.

Responsibilities

• Oversee the daily operations of the parts department.
• Ensure adequate manpower and supplies to complete work assignments.
• Resolve issues regarding parts or manpower shortages.
• Manage all parts department functions including sales, inventory control, shipping, receiving, cycle counting, and recordkeeping.
• Ensure effective parts warehouse processing, flow, and strategy.
• Develop and manage annual departmental budget.
• Monitor progress toward budgeted goals and implement cost controls.
• Monitor gross profit levels.
• Review and utilize P&L statements.
• Assess departmental performance regarding service quality and customer satisfaction.
• Follow up on escalated customer service concerns or complaints and ensure resolution.
• Maintain a clean and safe work environment.
• Identify need for and implement process improvements.
• Develop marketing plans with sales and marketing to increase parts department business.
• Contact customers to generate additional business.
• Plan and direct complete physical inventory annually.
• Establish work standards and evaluate staff performance.
• Identify, address, and implement training opportunities.
• Hire, counsel, and discharge staff as necessary.

Skills

Leadership

Organizational skills

Communication

Problem solving

Time management

Team supervision

Education

High School Diploma or GED

Associates or Bachelor's degree preferred

Some college preferred

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

Stewart & Stevenson is Now Hiring a Parts Manager at 1631 Chalk Hill Road Dallas, TX 75212.

Responsibilities

• Oversee the daily operations of the parts department.
• Assure adequate manpower and supplies are available to complete work assignments.
• Resolve issues regarding parts or manpower shortage.
• Manage all parts department functions including sales, inventory control, shipping, receiving, cycle counting, and recordkeeping.
• Ensure effective part warehouse processing, flow, and strategy.
• Develop and manage annual departmental budget.
• Monitor progress towards budgeted goals and implement cost controls or reductions as necessary.
• Monitor gross profit levels.
• Review and utilize P&L statements.
• Assess departmental performance regarding quality of service and customer satisfaction.
• Follow up on escalated customer service concerns or complaints and ensure satisfactory resolution.
• Maintain a clean and safe work environment.
• Ensure proper safety training and standards are in place, and that safety policies and procedures are followed.
• Identify need for and implement process improvements.
• Develop marketing plans with sales and marketing departments to develop and increase parts department business.
• Contact customers to generate additional business.
• Plan and direct complete physical inventory annually.
• Establish work standards and evaluate parts department staff's performance.
• Identify, address, and implement employee development and training opportunities.
• Hire, counsel, and discharge parts department staff as necessary.

Qualifications

• Ability to organize and direct oneself and effectively supervise others.
• Ability to inspire oneself and others to reach a goal and/or perform to the best of their ability.
• Possessing the trait of being organized or following a systematic method of performing a task.
• Ability to convince a group of people to work toward a goal.
• Ability to utilize the available time to organize and complete work within given deadlines.
• Ability to communicate in writing clearly and concisely.
• Ability to find a solution for or to deal proactively with work-related problems.
• Ability to comprehend complex technical topics and specialized information.
• Ability to communicate effectively with others using the spoken word.
• Ability to take care of the customers’ needs while following company procedures.
• Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type.

Education/Experience

• High School Diploma or General Education Degree (GED) required, and four to ten years related experience.
• Associates or Bachelor's Degree strongly preferred.
• Some college strongly preferred. Prior experience in a parts department required.
• Prior experience in a customer service department required.
• Strong technical product knowledge required.
• Prior managerial experience required.
• Prior sales experience (retail and wholesale) required.

Computer Skills

Required knowledge of Microsoft Office applications (Word, Excel, Outlook).

Working Conditions

Parts department environment. Parts storage area may not have air conditioning.

Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.