Parts Specialist

O'Reilly Auto Parts; San Antonio (TX); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Parts Specialist to deliver exceptional service to both retail and professional customers. In this role, you will engage with customers, assist them in selecting the right parts, and support store management in various tasks. Your ability to multitask and provide outstanding customer service will be key to success. This position offers opportunities for growth and career advancement within a dynamic environment that values employee development. If you have a passion for automotive parts and customer service, this role is perfect for you.

Qualifications

• Ability to match alphanumeric sequences quickly.
• Outstanding customer service skills and multitasking abilities.

Responsibilities

• Provide high-level service to retail and installer customers.
• Assist with daily tasks like stocking shelves and processing transactions.

Skills

Customer Service Skills

Multitasking

Alphanumeric Matching

Education

ASE Certification

High School Diploma or Equivalent

Job description

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The Parts Specialist will provide all retail and installer customers with a high level of service. This position will also support store management in the accomplishment of assigned tasks.

Essential Job Functions

1. Follow and promote all company customer service programs, such as Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc.
2. Promptly greet retail/walk-in customers in a friendly, courteous manner and assist them in their selection of merchandise.
3. Assist managers and/or installer service specialists in serving professional customers as needed and directed.
4. Complete assigned company training relevant to the position.
5. Provide excellent service to customers calling the store by answering all calls according to company policy, accurately looking up parts and quote prices, recommending related items, and offering the Low-Price Guarantee.
6. Maintain and secure the cash drawer, accept cash and checks, make accurate change, and process credit card transactions.
7. Process exchanges and returns for credit in a friendly manner, adhering to company policies.
8. Address and resolve customer complaints professionally.
9. Assist with daily tasks such as freight receival, stocking shelves, planogram updates, cleaning, etc.
10. Perform operational tasks like merchandise returns, stock adjustments, and inventory counts.
11. Operate store test equipment and brake lathe after training and requirements are met.
12. Perform in-store services (where legal), such as installing wipers, testing batteries, scanning vehicle codes, etc.
13. Occasionally drive a delivery vehicle if needed and eligible.
14. Perform other duties as assigned.

Skills/Education/Knowledge/Experience/Abilities

• Ability to quickly match alphanumeric sequences.
• Outstanding, friendly, and professional customer service skills.
• Ability to multitask effectively handling customers both in-store and on the phone.

Desired Qualifications

• Familiarity with automotive parts, cataloging, Weatherly index system, and automotive sales or service.
• ASE certification.
• Fluency in multiple languages, especially Spanish.

O’Reilly Auto Parts promotes growth and internal advancement, encouraging career development within the organization.