Parts Specialist

O'Reilly Auto Parts; Delphos (OH); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company in the automotive parts industry is seeking a Parts Specialist to deliver exceptional customer service and assist in various store operations. The role involves engaging with customers, managing transactions, and supporting store management to ensure a smooth operation. Candidates should possess strong multitasking abilities and customer service skills, with a preference for those knowledgeable in automotive parts. Join a promote-from-within culture that values growth and competitive wages.

Benefits

Growth Opportunities

Competitive Wages

Benefits

Qualifications

• Ability to quickly match alphanumeric sequences.
• Exceptional customer service skills.
• Ability to multitask effectively.

Responsibilities

• Provide high-quality service to retail and installer customers.
• Assist customers in selecting merchandise and support managers.
• Manage cash transactions and resolve customer complaints.

Skills

Customer Service

Multitasking

Education

ASE Certification

Job description

Join to apply for the Parts Specialist role at O'Reilly Auto Parts

The Parts Specialist will provide high-quality service to retail and installer customers and support store management in various tasks.

Essential Job Functions

1. Follow and promote all company customer service programs, such as Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc.
2. Greet customers promptly and assist them in selecting merchandise.
3. Support managers and installer service specialists in serving professional customers.
4. Complete relevant company training.
5. Provide excellent customer service over the phone, including answering calls, looking up parts, quoting prices, and promoting company guarantees.
6. Manage cash transactions accurately and securely.
7. Process exchanges and returns following company policies.
8. Resolve customer complaints amicably.
9. Assist with store presentation tasks like freight receival, stocking, and cleaning.
10. Perform operational tasks such as merchandise returns, stock adjustments, and inventory counts.
11. Operate store equipment after training.
12. Perform in-store services (where legal), such as installing wipers, testing batteries, and scanning vehicle codes.
13. Drive delivery vehicles if needed and eligible.
14. Perform other duties as assigned.

Skills, Education, Knowledge, and Experience

• Ability to quickly match alphanumeric sequences.
• Exceptional customer service skills.
• Ability to multitask effectively.

Preferred Qualifications

• Knowledge of automotive parts and sales.
• ASE certification.
• Multilingual fluency, especially in Spanish.

O’Reilly Auto Parts offers growth opportunities, competitive wages, benefits, and a promote-from-within culture.