Parts Specialist

O'Reilly Auto Parts; East Haven (CT); On-site; USD 30,000 - 40,000; Part time

Job summary

An established industry player is seeking a Parts Specialist to enhance customer service and support store operations. This role involves leading a team, managing customer interactions, and ensuring efficient order processing. With a focus on growth and stability, this position offers opportunities for career advancement and a competitive compensation package, including medical, dental, and vision insurance. Join a dynamic team where your contributions will make a real impact in the retail sector, especially for automotive enthusiasts. If you're passionate about customer service and the automotive industry, this is the perfect opportunity for you.

Benefits

Competitive wages & paid time off

Stock Purchase Plan

401k with employer contributions

Medical, Dental, & Vision Insurance

Health and Wellbeing Programs

Tuition Assistance

Opportunities for career growth

Qualifications

• Strong communication skills and ability to obtain RSS Certification.
• Retail sales experience in auto parts is preferred.

Responsibilities

• Lead store team members in providing excellent customer service.
• Process online orders and handle customer returns efficiently.

Skills

Strong communication skills

Retail sales experience

Automotive systems and repair knowledge

Fluency in multiple languages

Education

RSS Certification

ASE Certification

Job description

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The Retail Service Specialist will support the Store Manager and Assistant Managers in sales, customer service, store appearance, and store operations. This position may also assume shift management responsibilities in the absence of the Assistant or Store Manager.

Bilingual candidates are encouraged to apply.

Essential Job Functions

1. Lead store team members in providing excellent customer service to retail and professional customers.
2. Supervise customer service levels in the retail showroom, including execution of customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc.).
3. Answer telephone calls according to company policy.
4. Process online orders, ship-to-store, transfers, and DC add orders promptly, contacting customers upon shipment arrivals as needed.
5. Handle special orders and outside purchases efficiently using the electronic outside purchase ledger.
6. Process retail customer returns and exchanges in a friendly manner, issue refunds accurately, and manage returned merchandise appropriately.
7. Ensure all merchandise, including core charges and warranties, are invoiced before leaving the store.
8. Communicate Zipline messages and delegate merchandising tasks as assigned.
9. Ensure adherence to work schedules, manage deviations with management approval, and monitor clock-ins/outs per policy.
10. Perform opening and closing duties, including end-of-day procedures, securing deposits, preparing bank deposits, and securing the store and delivery vehicles.
11. Perform other duties as assigned.

Skills, Education, Knowledge, Experience, and Abilities

Required:

• Strong communication skills
• Ability to obtain RSS Certification

Desired:

• Retail sales experience, preferably in auto parts
• Automotive systems and repair knowledge
• ASE Certification
• Fluency in multiple languages (Spanish highly desired)

O’Reilly Auto Parts offers a proven track record of growth and stability, with opportunities for career advancement within the organization.

Total Compensation Package

• Competitive wages & paid time off
• Stock Purchase Plan & 401k with employer contributions starting Day One
• Medical, Dental, & Vision Insurance with FSA options
• Health and Wellbeing Programs
• Tuition Assistance
• Opportunities for career growth

O’Reilly Auto Parts is an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, sex, sexual orientation, gender identity, age, veteran status, disability, or other protected categories. Qualified individuals with disabilities may request reasonable accommodations by contacting [e-mail] or calling 417-862-2674, ext. 68901.

Additional Details

• Seniority level: Entry level
• Employment type: Part-time
• Job function: Sales and Business Development
• Industry: Retail

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