Parts Specialist

O'Reilly Auto Parts; Boonville (MO); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company in automotive parts is seeking a Parts Specialist in Boonville, Missouri. The role involves providing exceptional customer service, assisting with daily store operations, and ensuring customer satisfaction. Ideal candidates will have strong multitasking abilities and a passion for automotive knowledge. Join a promote-from-within culture with growth opportunities and competitive wages.

Benefits

Growth Opportunities

Competitive Wages

Benefits

Qualifications

• Ability to quickly match alphanumeric sequences.
• Outstanding, friendly, and professional customer service skills.

Responsibilities

• Provide excellent service to customers in-store and on the phone.
• Assist with daily tasks such as stocking shelves and inventory counts.
• Drive a delivery vehicle as needed.

Skills

Customer Service

Multitasking

Education

ASE Certification

Job description

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Job Description

The Parts Specialist will provide all retail and installer customers with a high level of service. This position will also support store management in the accomplishment of assigned tasks.

Essential Job Functions

1. Follow and promote all company customer service programs, i.e., Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc.
2. Promptly greet retail/walk-in customers in a friendly, courteous manner and assist them in their selection of merchandise.
3. Assist managers and/or installer service specialists in serving professional customers as needed and directed.
4. Complete assigned company training relevant to the position.
5. Provide excellent service to customers calling the store by answering all calls according to company policy, accurately looking up parts and quote prices, recommending related items, and offering the Low-Price Guarantee.
6. Accurately maintain and secure the cash drawer, accept cash and checks, make change, and process credit card transactions.
7. Process exchanges and returns in accordance with company policies.
8. Address and resolve customer complaints amicably.
9. Assist with daily tasks such as freight receival, stocking shelves, and planogram updates.
10. Perform operational tasks like merchandise returns, stock adjustments, and inventory counts.
11. Operate brake lathe and other store test equipment after training.
12. Perform in-store services like installing wipers, testing batteries, and scanning vehicle trouble codes (where legal).
13. Drive a delivery vehicle as needed, provided driving record meets requirements.
14. Perform other duties as assigned.

Skills, Education, and Experience

Required:

• Ability to quickly match alphanumeric sequences
• Outstanding, friendly, and professional customer service skills
• Ability to multitask handling customers on phone and in-store simultaneously

Desired:

• Knowledge of automotive parts, cataloging, and sales or service
• ASE certification
• Fluency in multiple languages (Spanish preferred)

O’Reilly Auto Parts offers growth opportunities, competitive wages, benefits, and a promote-from-within culture.