Parts Solutions Specialist: Elevate the Customer Experience

Parts Town; City of Plattsburgh (NY); Hybrid; USD 37,000 - 50,000; Full time

Benefits offered by this job

Parts Town Pride – virtual tour and  c

Quarterly profit-sharing bonus

Hybrid work schedule

Team member appreciation events and  认

Volunteer opportunities

Monthly IT stipend

Casual dress code

On-demand pay options

Health insurance

401k/401k match

Paid time off

Paid holidays

Professional development opportunities

Employee assistance programs

Job summary

Parts Town is seeking a Customer Solutions Specialist (Parts Expert) to support pricing, quote generation, parts identification, shipping, tracking and returns. You will join a team that delivers outstanding service while upholding Parts Town's high-quality standards.

The role requires strong communication, attention to detail, and at least 1 year in a customer service role. Schedule is Monday–Friday, 12pm–9pm EST, with training 10am–7pm. Competitive salary and benefits provided.

Qualifications

• At least 1 year of experience in a face to face or over the phone customer service role.
• Stellar organizational and multi-tasking skills.
• Proficiency in English (written and verbal); bilingual a plus.

Responsibilities

• Assist with pricing, quote generation, parts identification, shipping, tracking and returns.
• Provide top-notch customer service and uphold high-quality standards.
• Handle a high volume of inbound interactions and process requests end to end.

Skills

Customer service

Communication

Detail oriented

Tools

MS Office

Job description

Parts Town is seeking a Customer Solutions Specialist (Parts Expert) to support pricing, quote generation, parts identification, shipping, tracking and returns. You will join a team that delivers outstanding service while upholding Parts Town's high-quality standards.

The role requires strong communication, attention to detail, and at least 1 year in a customer service role. Schedule is Monday–Friday, 12pm–9pm EST, with training 10am–7pm. Competitive salary and benefits provided.