Customer Solutions Specialist

Parts Town; Litchfield Park (AZ); On-site; USD 37,348 - 50,403; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with match

Paid time off and sick leave

Monthly IT stipend

Employee assistance programs

Job summary

A leading restaurant equipment distributor is seeking a Customer Solutions Specialist to provide exceptional service through handling inbound interactions. Responsibilities include pricing, order processing, and collaborating with customers. The ideal candidate has customer service experience, strong organizational skills, and proficiency in MS Office. A hybrid work model is offered with a competitive salary range of $37,348.78 – $50,403.56 annually, along with comprehensive benefits including health insurance and a 401(k).

Qualifications

• At least 1 year of customer service experience, either face-to-face or via telephone.
• Ability to handle high-volume calls with a friendly demeanor.
• Proficiency in MS Office and a reliable high-speed internet connection.

Responsibilities

• Handle 50–70 inbound customer interactions a day.
• Process customer requests like order entries and status updates.
• Collaborate with customers and internal departments to meet needs.

Skills

Customer service experience

Organizational skills

Multitasking abilities

MS Office proficiency

Strong communication skills

English proficiency

Job description

Customer Solutions Specialist (Hybrid Work Schedule)

As the fastest‑growing distributor of restaurant equipment, HVAC, and residential appliance parts, we emphasize core values with safety as a priority. We seek passionate people from diverse backgrounds who bring enthusiasm, integrity, courage for change, humor, and a commitment to excellent customer service.

The Job at a Glance

The Customer Solutions Specialist (internally known as the Parts Expert) assists with pricing, quote generation, parts identification, shipping, tracking, and returns. You will be part of a team that provides top‑notch customer service, upholding Parts Town’s high‑quality standards and exceeding customer expectations daily.

A Typical Day

• Handle 50–70 inbound customer interactions a day (phone and email) while delivering an exceptional experience.
• Process customer requests: order entry, status updates, part number identification, pricing, availability, returns.
• Collaborate with customers, manufacturers, and internal departments to meet customer needs.

Requirements

• At least 1 year of customer service experience (face‑to‑face or telephone).
• Stellar organizational, multitasking, and computer skills.
• Excitement for high‑volume calls while maintaining a friendly demeanor.
• Proficiency in MS Office and a reliable high‑speed internet connection.
• Positive, outgoing, team‑spirited personality; strong communicator; English proficiency (bilingual a plus).
• Availability Monday–Friday 10:00 AM–7:00 PM (MST) with flexibility; first 3 weeks of training Monday–Friday 8:00 AM–5:00 PM (MST).

Benefits

• Team member appreciation events and recognition programs.
• Monthly IT stipend.
• Casual dress code.
• On‑demand pay options.
• Health, dental, and vision insurance.
• 401(k) with match.
• Employee assistance programs.
• Paid time off, sick leave, holidays, parental leave, professional development.
• Profit‑sharing and annual bonus opportunities depending on role.

Salary

Salary range: $37,348.78 – $50,403.56 annually ($17.96 – $24.23 hourly) based on qualifications, experience, and location.

About Your Future Team

We value transparency, collaboration, growth, and work‑life balance. We celebrate a vibrant workplace culture with potlucks, outings, and opportunities to share your interests, whether in sports, comics, cats, or baking.

Parts Town is an equal‑opportunity employer. All qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability, or protected veteran status.