Parts & Service (OPS)

Four Star Freightliner, Inc.; Westview Gardens (AL); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health and Dental insurance

FSAs with FLEX Card

Group Life Insurance

Short/Long Term Disability Insurance

401(k) with company match

Paid vacation and personal leave

Job summary

Four Star Freightliner, Inc. in Montgomery, AL is seeking a talented Parts & Service Account Rep to bridge customers with our Parts and Service Departments and drive sales. You will demonstrate parts value, explain warranties, and help customers select the right solutions in person and by email.

The role emphasizes relationship-building, strong communication, and presented product knowledge to ensure customer satisfaction and repeat business at a busy dealership.

Qualifications

• Previous sales experience in Parts & Service is a plus.
• Strong verbal and written communication skills.
• Ability to build relationships and engage customers.
• Skilled in negotiation and customer service.
• Self-motivated with persistence and problem-solving ability.
• Attention to detail and strong presentation skills.
• Good product knowledge and time management.
• Familiarity with Excelator or similar product software.

Responsibilities

• Serve as liaison between the customer and the Parts and Service Departments.
• Explain value-added features, benefits, and warranties to customers and inform them of companion part requirements.
• Provide training to customers for Excelerator and Service Tracker as needed.
• Coordinate with Parts & Service managers to provide quotes via email, phone and in person.
• Process payments and obtain credit authorization as necessary.
• Maintain and manage customer accounts.
• Prospect for new customers and build relationships to meet needs.

Skills

Sales experience

Verbal communication

Written communication

Relationship building

Customer engagement

Negotiation

Customer service

Persistence

Self-motivation

Problem solving

Attention to detail

Presentation skills

Product knowledge

Time management

Excelator

Tools

Excelator

Job description

Hiring in Montgomery, AL. Come onboard with a winning team!

Four-Star Freightliner is the Southeast region's leading heavy and medium-duty truck dealer that offers a comprehensive line of Freightliner and Western Star brand trucks for both highway and vocational use. We are looking for that talented Parts & Service Account Rep in Montgomery Dealership.

Essential Functions:

• Serve as liaison between the customer and the Parts and Service Departments.
• Assist / demonstrate to customers how to purchase parts by explaining the value-added features, benefits, and warranty of merchandise. Inform customers of companion part requirements, full product lines, and product offerings.
• Provide training to customers for Excelerator and Service Tracker, as needed.
• Coordinate with Parts & Service managers and front-line employees to provide quotes and other information to customers via email, phone and in person.
• Process payments and obtain credit authorization, as necessary.
• Manage and maintain customer accounts as assigned by manager.
• Solicit and prospect for new customers by means such as cold calling.
• Build relationships with customers in order to better meet their needs.

Qualifications:

• Previous sales and or/ Parts & Service sales experience is plus
• Effective verbal and written communication
• Relationship Building & Customer Engagement
• Negotiation Skills
• Customer Service
• Persistence
• Self-Motivation.
• Problem-Solving
• Attention to Detail
• Presentation Skills: Delivering compelling presentations is crucial.
• Product Knowledge:
• Time Management
• Proficiency in Product software - Excelator, etc. plus
• Organizational Skills
• Four Star Freightliner promotes a progressive environment with an emphasis on teamwork, customer service, training and personal development.
• Stability - Company is financially strong with an established base of customers and is well-positioned for continued expansion.
• History of Excellence - Work for an award-winning dealership with a reputation for unsurpassed quality and customer service.
• Excellent compensation and benefits package include comprehensive Health and Dental insurance, Flexible Spending Accounts (FSAs) with FLEX Card, Group Life Insurance, Short Term & Long-Term Disability Insurance, Voluntary Life Insurance, Corporate Holidays, Paid Vacation and Personal Leave, 401(k) plan with company match, and Voluntary Supplemental Insurance plans.

Job Type: Full-time Not a remote position

Due to federally mandated DOT regulations, Four Star Freightliner is a drug-free workplace. Any offer of employment will be contingent on passing a pre-employment drug screening.

An Equal Opportunity employer, Smoke Free/Drug Free Facility. All qualified applicants will receive consideration for employment without regard to the individual's race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law