Parts & Service Operations Coordinator

Paragon Pro Rentals Llc; South Jordan (UT); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

Health savings accounts

Employee Assistance Program

Competitive compensation

Growth opportunities

Supportive environment

Excellent benefits

Job summary

Paragon Pro Rentals is seeking a dedicated Service Department Administrator to keep the shop organized, move equipment efficiently, and ensure repairs and work orders are completed accurately and on time. You will review open work orders, prioritize repairs based on safety and rental needs, and coordinate parts and vendor communications.

Responsibilities include documenting equipment and parts details, updating system status, and ensuring proper billing for labor, parts, and vendor charges.

Qualifications

• Strong organizational and time-management skills.
• Experience managing parts inventory and work orders.
• Ability to coordinate with technicians, vendors, drivers, and management.

Responsibilities

• Open a work order for every repair or service issue.
• Prioritize repairs based on safety and upcoming rental needs.
• Order and receive parts.
• Track backordered parts and vendor repairs.
• Keep equipment status updated in the system.
• Communicate delays or issues to Service, Rental, and Operations.
• Make sure technicians have the parts and information they need.
• Review technician notes before closing the work order.
• Close the work order only after the equipment is repaired, tested, and ready for the fleet.
• Check inventory before ordering.
• Verify the correct part number and equipment information.
• Charge parts to the correct work order.
• Receive and organize parts when they arrive.
• Keep parts inventory accurate and organized.
• Get pricing and availability when needed.
• Track outside repairs and expected completion dates.
• Follow up on delayed or backordered parts.
• Verify vendor invoices against the correct work order.
• Document customer damage with pictures and notes.
• Make sure safety issues are addressed before equipment is released.
• Keep equipment status current: Down, Waiting on Parts, In Shop, Ready, or Available.
• Communicate equipment delays immediately.

Skills

Organizational skills

Time management

Communication

Customer service

Attention to detail

Problem solving

Team coordination

Education

High school diploma or equivalent

Tools

InTempo

Job description

Paragon Pro Rentals is seeking a dedicated Service Department Administrator to keep the shop organized, move equipment efficiently, and ensure repairs and work orders are completed accurately and on time. You will review open work orders, prioritize repairs based on safety and rental needs, and coordinate parts and vendor communications.

Responsibilities include documenting equipment and parts details, updating system status, and ensuring proper billing for labor, parts, and vendor charges.