Parts & Service Department Coordinator

Pape'-Machinery-In; Anchorage (AK); On-site; USD 30,000 - 37,000; Full time

Benefits offered by this job

401(k) & Roth 401(k) Retirement Plans

Medical, Dental, Vision and Pharmacy

Flexible Spending Accounts

Life Insurance

Short- and Long-Term Disability

Employee Assistance Program

Tuition Reimbursement

Vacation and holidays

Advancement opportunities

Company stability

Job summary

Pape Material Handling in Anchorage, AK is seeking a Parts & Service Department Coordinator to join our team. This fast-paced, customer-focused role will support parts counter and service coordination to ensure a great customer experience.

You will manage service work, enter data in internal systems, assist at the reception desk and parts counter, dispatch technicians, and handle warranty paperwork. A detail-oriented, team-driven attitude helps you thrive and grow with us.

Qualifications

• Experience in parts counter sales or service is preferred.
• Strong communication and customer relations skills.
• Ability to thrive in a fast-paced team environment.

Responsibilities

• Manage incoming and outgoing service department work.
• Enter and manage work order data in internal systems.
• Assist with the reception desk and parts counter staff.
• Dispatch technicians and help with safety inspections.
• Prepare warranty paperwork and monitor reimbursements.
• Provide excellent service to customers in person and on the phone.
• Ship and receive parts and related duties.

Skills

Customer service

Teamwork

Detail oriented

Communication skills

Multitasking

Tools

Microsoft Word

Microsoft Excel

Outlook

Internal systems

Job description

Description

PARTS & SERVICE DEPARTMENT COORDINATOR:

Do you love working in an energetic, fast-paced environment? Do you want to be a part of a winning team? Are you a detailed person who loves working with people?

Pape Material Handling, a premier capital equipment dealer in the West, is seeking a Parts & Service Department Coordinator to join our team in Anchorage, AK.

At Pape’, we invest in your growth. From robust training programs to continuous support, we equip our team members with the tools to succeed. In return for your hard work, we offer competitive compensation, exceptional benefits, and a strong work-life balance designed to support you and your family.

Make a difference. Grow your career. Join the Pape’ Team!

WHAT YOU’LL DO:

As our Parts & Service Department coordinator, you will be in a dynamic, multi-faceted role that ensures our customers have a great experience when they purchase parts or get their equipment serviced.

Every day, you will help manage incoming and outgoing service department work, enter and manage work order data through various internal programs, help staff the reception desk and parts counter, dispatch technicians, assist with safety inspections and related paperwork, prepare warranty paperwork and monitor reimbursements, provide excellent service to customers in person and on the phone, ship and receive parts and more!

To thrive in this role, you must be a detailed person, enjoy working at a fast pace, and have a winning attitude.

WHAT YOU NEED:

• Excellent computer skills including Word, Excel, Outlook, and the ability to learn our internal computer systems.
• Excellent communication and customer relations skills.
• Ability to thrive in a team environment.
• Prior history with parts counter sales or service is required; mechanical aptitude is helpful!
• Experience working directly with customers and knowledge of the material handling equipment market are preferred.

Compensation: $22-26.50/hr (Depending on Experience)

Why work for Pape’:

• Competitive pay based on your skills, training, and experience level.
• Outstanding benefits including –401(k) & Roth 401(k) Retirement Plans with Company Match; Medical, Dental, Vision and Prescription Insurance; Flexible Spending Accounts (Flex Plans); Life Insurance; Short- and Long-Term Disability Insurance; Employee Assistance Program; Online and Instructor-Led Training; Tuition Reimbursement for Training Programs.
• Progressive Vacation Plans, Sick Leave & Paid Holidays – Members receive 80 hours of vacation (First year is prorated for new hires based on start date), 1 hour of sick leave for every 30 hours worked, and 7 paid holidays each year. Pape’ vacation plans also have tiers based on your seniority, so as your seniority grows, your vacation time off does as well.
• Advancement– Pape’ is a dynamic, growth-oriented organization with a focus on promoting from within.
• Stability and reputation— Pape’ is a family-owned, fourth-generation company with over 160 locations, over 4,000 members and 85 plus years of experience. Pape’ is known for their stability, honesty and integrity.
• Equipment– Pape’ has the largest equipment inventory in the West and an unparalleled parts inventory.
• Employee impact– Enjoy an open-door policy where your voice will be heard and your opinions will matter.
• Training– You will be provided with training and mentoring to prepare you for your role and continued learning to grow your skills.

The Pape’ Group maintains a drug-free workplace and as such, requires candidates to successfully pass a pre-employment drug test.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.