Parts & Service Clerk

Wagner Equipment Co.; Hobbs (NM); On-site; USD 26,000 - 39,000; Full time

Benefits offered by this job

96 hours PTO first year

Medical, dental, and vision insurance

401K with company contribution up to 7

Tuition reimbursement

EAP

Job summary

Wagner Equipment Co in Hobbs, NM is seeking a Parts and Service Clerk to support the Parts and Service Departments by processing orders, entering data, and managing daily administrative tasks. The role emphasizes accuracy, timely invoicing, and effective customer interactions in a fast-paced environment.

Responsibilities include handling orders, invoices, reports, and back-up reception duties, with a focus on teamwork and operational efficiency.

Qualifications

• High School Diploma or GED required.
• 1+ years administrative/clerical experience.
• 1+ years customer service experience.
• Prior experience in a Parts Department preferred.
• Strong data-entry and MS Word/Excel skills.

Responsibilities

• Prepare and enter orders.
• Enter hose rebuild information as required.
• Approve invoices as required.
• Expedite back orders from Caterpillar as required.
• Create, check, and mail invoices and reports.
• Provide back-up support for Parts Department phones and daily mail.

Skills

Data entry

Microsoft Word

Microsoft Excel

Customer service

Education

High School Diploma or GED

Tools

P-card handling

Job description

Why Join Wagner?

At Wagner, our people are the driving force behind everything we do. We’re committed to helping our employees grow through meaningful work, career development, and opportunities to learn and advance. Join a team that values collaboration, innovation, and the people who make our success possible. We offer excellent benefits and supply you with the tools you need to maximize your potential.

Benefits include:

• Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year + 8 company paid holidays
• Medical, dental, and vision insurance
• Life and AD&D Insurance
• Retirement Plans -401K eligible employees can receive a company contribution up to 7%
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• CEFCU - Employees have access to services including payroll deductions, savings, accounts, loans, VISA card and more
• Additional Benefits include Supplemental life Insurance, Critical Illness + Accidental Insurance, ID WatchDog and discounted employee phone plans

The Parts and Service Clerk is responsible for supporting Parts or Service Department sales and operational functions by working with internal employees and customers in a manner that reflects the company’s vision of working as “One Professional Team.” Depending on the location, the Parts and Service clerk will perform some or all of the functions listed below.

Pay rate:$19.00 - $28.52 per hour
Pay rate is dependent upon education & experience.

Essential Functions:

• Prepares and enters orders
• Enters hose rebuild information as required
• Approves invoices as required
• Expedites back orders from Caterpillar as required
• Prepares miscellaneous reports and graphs as required
• Assists in the distribution of computer-generated reports and all daily mail
• Files discrepancy claims with all vendors and insures accurate claim settlements
• Prepares Caterpillar and management reports
• Provides back-up support for answering Parts Department phones, forwarding the phone to the proper person, or entering a Parts order for the customer
• Provides general clerical and staff support for Parts Management and Service Manager as required
• Opens, tracks, and inputs data to work orders
• Maintains work order fields, including detailed maintenance of notes, parts, labor, etc.
• Maintains records, logs, and files
• Documents approval/disapproval of repairs
• Enters, reconciles, and pays bills, including P-card and cash expenses
• Creates, checks, and mails invoices and reports
• Reviews work in progress reports to assure jobs are open no longer than needed
• Other administrative tasks as needed
• Provides back-up for various inventory control procedures
• Provides back-up support for other parts department functions
• Receives customer calls and walk in customers, obtaining all pertinent information needed to assist
• Verifies stock tags
• Assists novelty customers, where required
• Assists with vendor returns
• Other duties as assigned by manager

Physical Demands & Competencies:

• Standing, walking, talking, sitting, use of hands & hearing
• Ability to kneel or squat
• Ability to push or pull up to 50 pounds
• Medium work that requires lifting and/or moving up to 47 pounds or more
• Data Entry, telephone, reading/writing, reasoning, organizational, communication & math skills
• Basic knowledge of Microsoft Word and Excel
• Safety & Product Knowledge

Required Education and Experience:

• High School Diploma or GED
• Prior experience in a Parts Department preferred
• 1+ years administrative/clerical experience
• 1+ years customer service experience

Work Environment:

• Noise: Quiet
• Indoors

Other Duties:

Job Offers are contingent upon all required pre-employment screenings which may include but are not limited to background checks, drug/alcohol testing, fit for duty testing, and any other job-related tests/screenings.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently.

Wagner Equipment Co. is an EEO/AA/Veterans/Disabled employer.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.