Parts Manager

Wagner Equipment Co; Carlsbad (NM); On-site; USD 97,000 - 134,000; Full time

Benefits offered by this job

Paid Time Off 96 hours first year

8 company paid holidays

Medical, dental, vision insurance

401K and Roth 401K with up to 7% match

Tuition Reimbursement

Employee Assistance Program

Job summary

Wagner Equipment Co. is seeking a Parts Department Manager to lead the safe, efficient, and profitable operation of the Parts Department. You will oversee inventory, budgeting, and staff, while maintaining strong relationships with Caterpillar and service teams.

The role emphasizes safety, customer service, and operational excellence, with a comprehensive benefits package and potential for growth within the organization.

Qualifications

• High school diploma or GED required; college coursework in business or related field preferred.
• 5+ years in a parts position with leadership responsibilities; strong customer service background.
• Experience with budgeting, safety policies, and vendor relationships.
• Proven ability to lead a team and train staff; strong communication and organizational skills.

Responsibilities

• Leads safety culture and ensures adherence to safety policies.
• Develops Parts Department budget and monitors expenditures.
• Manages parts inventory accuracy and reporting; oversees exchange/core parts.
• Maintains relationships with Caterpillar Inc. and service department counterparts.
• Supports counter staff with inquiries and resolves customer issues.
• Other duties as assigned by manager.

Skills

Leadership

Communication

Customer service

Safety culture

Education

High School Diploma or GED

Business coursework

Tools

Microsoft PowerPoint

Microsoft Excel

Outlook

DBS

Job description

Description

Why Join Wagner?

At Wagner, our people are the driving force behind everything we do.We’recommitted to helping our employees grow through meaningful work, career development, and opportunities to learn and advance. Join a team that values collaboration, innovation, and the people who make our success possible. We offer excellent benefits and supply you with the tools you need to maximize your potential.

Benefits include:

• Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year + 8 company paid holidays
• Medical, dental, and vision insurance
• Life and AD&D Insurance
• Retirement Plans - 401K and Roth 401K , eligible employees can receive a company contribution up to 7%
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• CEFCU - Employees have access to services include payroll deductions savings, accounts, loans, VISA card, and more.
• Additional Benefits include: Supplemental life Insurance, Critical Illness + Accidental Insurance, ID WatchDog and discounted employee phone plans.

The Parts Manager is responsible for the safe, efficient, and profitable operation of the Parts Department and is responsible for conducting business in a manner that compliments Wagner’s Core Values, Statement of Purpose, and Safety Policies.

Pay rate:$97,196.14 - $133,641.63 Annually Pay rate is dependent upon education & experience.

Why Join Wagner?

At Wagner, our people are the driving force behind everything we do.We’recommitted to helping our employees grow through meaningful work, career development, and opportunities to learn and advance. Join a team that values collaboration, innovation, and the people who make our success possible. We offer excellent benefits and supply you with the tools you need to maximize your potential.

Benefits include:

• Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year + 8 company paid holidays
• Medical, dental, and vision insurance
• Life and AD&D Insurance
• Retirement Plans - 401K and Roth 401K , eligible employees can receive a company contribution up to 7%
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• CEFCU - Employees have access to services include payroll deductions savings, accounts, loans, VISA card, and more.
• Additional Benefits include: Supplemental life Insurance, Critical Illness + Accidental Insurance, ID WatchDog and discounted employee phone plans.

The Parts Manager is responsible for the safe, efficient, and profitable operation of the Parts Department and is responsible for conducting business in a manner that compliments Wagner’s Core Values, Statement of Purpose, and Safety Policies.

Pay rate:$97,196.14 - $133,641.63 Annually Pay rate is dependent upon education & experience.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Leads the company safety culture and oversees safety policies and procedures are adhered to
• Ensures direct reports receive the tooling, training, and direction needed to execute their responsibilities and ensure that they are performing the essential functions and basic duties identified in the job description for their positions
• In conjunction with manager, develops Parts Department budget and manages expenditures against the approved budget
• Maintains positive control on all parts department expense accounts, audits and follows correct procedures for expense accounts
• Plans, formally and informally, long and short range, on equipment and facilities requirements; makes recommendations to the manager
• Oversees the management of new, exchange and reman parts inventory for accuracy, and provides necessary reports
• Ensures that exchange and core returns parts business meets or exceeds CAT’s standards and dealership goals
• Maintains and executes CPS / 6S methodology in the parts and warehouse areas
• Works closely with managers in policy matters as pertains to the parts operations
• Ensures the best freight accommodations for customers in alignment with company objectives
• Development of personnel to maintain or achieve customer loyalty
• Establishes and maintains close relationships with field and office personnel of Caterpillar Inc. in parts-related programs and problems
• Establishes and maintains close relationships with service department supervisors and parts supervisors in other stores
• Supports Parts Counter personnel with incoming calls pertaining to parts department and information concerning customer inquiries regarding parts information
• Manages customer communications and resolves customer complaints and issues
• Assists with customers coming into the store, by phone, e-mail, or personal field contact, with efforts to sell parts
• Other duties as assigned by manager

Supervisory Responsibilities:

• Direct reports may include: Warehouse Manager, Parts Coordinator, Shop Parts Counter, Senior Counter, Parts Counter Sales, Lead Parts, Parts Clerk, Driver, Journey Distribution, Technical Communicator – Parts, & CAT Care Coordinator
• Hires parts personnel as needed and ensures proper training
• Provides day to day supervision of all direct reports
• Ensures weekend, holiday, and emergency work schedules are in place for Parts Department
• Assess training needs and schedules parts personnel for respective training classes and factory schools
• Ensures that all personnel are current in their safety training, and that all employees are following defined safety procedures to develop the safest workplace possible
• Provides performance feedback, conducts annual performance reviews, and makes recommendations on status and/or salary adjustments

Required Education and Experience:

• High School Diploma or GED
• College coursework in Business or related field or equivalent combination of education and experience
• 5+ years in a parts position with leadership responsibilities
• 5+ years administrative/clerical experience
• 5+ years customer service experience
• 3+ years sales experience
• 5+ years supervisory/management experience
• 3+ years technical or mechanical experience

Physical Demands & Competencies:

• Standing, walking, talking, sitting, use of hands & hearing
• Sedentary work that primarily involves sitting/standing but may require occasionally lifting and/or moving up to 25 pounds
• Data Entry, telephone, reading/writing, reasoning, organizational, communication & math skills
• Safety & Product Knowledge
• Intermediate knowledge of Microsoft PowerPoint
• Intermediate knowledge of DBS
• Advanced knowledge of Microsoft Outlook and Excel

Travel Requirements:

• 1- 25%

Work Environment:

• Noise: Moderate
• Indoors and Outdoors

Other Duties:

Job Offers are contingent upon all required pre-employment screenings which may include but are not limited to background checks, drug/alcohol testing, fit for duty testing, and any other job-related tests/screenings.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently.

Wagner Equipment Co. is an EEO/AA/Veterans/Disabled employer.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.