Parts Sales Technician

DeKalb Health; Brookville (PA); On-site; USD 25,000 - 28,000; Full time

Job summary

Brookville Equipment Corporation is seeking a customer-facing role to sustain relationships, process parts orders, and support sales across Transit and Mining parts lines. The role emphasizes accurate data, prompt communication, and cross-department collaboration.

Ideal candidates have at least 1 year in sales or customer service, basic blueprint reading, mechanical/electrical knowledge, and strong communication. A positive workplace culture and professional approach are emphasized.

Qualifications

• Minimum 1 year of sales or customer service experience.
• Ability to read and decipher blueprints and schematics.
• Basic mechanical and electrical knowledge.
• Strong written and verbal communication skills.
• Problem analysis and resolution skills.
• Active listening and learning skills.
• Ability to organize, prioritize, and manage time effectively.
• Computer literacy with knowledge of Microsoft Office programs.
• High level of professionalism.

Responsibilities

• Maintain relationships and trust through open communication.
• Assist Transit and Mining Parts Sales.
• Support and track parts for Liberty Car line and spare parts.
• Assist with flow of rebuild transit parts.
• Maintain accurate sales order backlog from Power BI.
• Answer parts sales calls and emails promptly.
• Process orders and provide clerical/data entry support.
• Log customer service claims.
• Capture lead times from Purchasing and MRP.
• Support customers with alternative parts solutions.
• Initiate expediting for in-house and purchased goods.
• Aid in organizing shipments and deliveries.
• Collaborate with other departments on quoting and part development.
• Other functions as assigned.

Skills

Sales experience

Customer service

Communication

Blueprint reading

Problem solving

Active listening

Time management

Professionalism

Tools

Microsoft Office

Job description

• Base Pay $18.00 - $20.00 / Hour

Description

Job Functions:

• Maintain sustainable customer relationships and trust through open and interactive communication.
• Assist both Transit and Mining Parts Sales with needed duties.
• Support and track parts for our Liberty Car product line and contractual spare parts.
• Assist with flow of rebuild transit parts.
• Maintain an accurate and up to date sales order backlog from Power BI.
• Answer parts sales incoming calls and email quickly to provide support.
• Process orders and provide any clerical/data entry support needed.
• Initiate and log customer service claims.
• Capture and coordinate lead times from Purchasing and MRP.
• Support customers through alternative parts solutions.
• Initiate expediting process for in-house and purchased goods.
• Aid in the organization of shipments and deliveries.
• Work efficiently with other departments on quoting, part development, and changes.
• Other functions as assigned.

Requirements

• Minimum 1 year of sales or customer service experience.
• Ability to read and decipher blueprints and schematics.
• Basic mechanical and electrical knowledge.
• Strong written and verbal communication skills.
• Problem analysis and resolution skills.
• Active listening and learning skills.
• Ability to organize, prioritize, and manage time effectively.
• Computer literacy with knowledge of Microsoft Office programs.
• High level of professionalism.

Brookville Equipment Corporation is a world class American manufacturer of innovative, powered transportation solutions for mining/tunneling, rail freight, and passenger transportation. Our company was established over a century ago.

If you would like to work for a company that has a long history of producing high quality products and can provide a positive workplace culture, then BROOKVILLE may have the opportunity that you are seeking.

Brookville Equipment Corporation is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy or any other protected characteristic as outlined by Federal, State, and/or Local Laws.