Parts Sales Specialist: Orders, Inventory & Service

Atosa USA, Inc.; Flowery Branch (GA); On-site; USD 46,000 - 62,000; Full time

Job summary

Atosa USA, Inc is a major manufacturer of commercial kitchen equipment, including refrigeration and cooking equipment. We are actively recruiting a Parts Sales Agent to receive, verify, and process parts orders with accuracy, tracking statuses, and notifying customers of delivery changes.

Experience in order processing and data entry is required. The role emphasizes maintaining pricing and shipment records, using accounting software, and communicating professionally with customers to ensure

Qualifications

• 2+ years of experience in customer service and/or order processing.
• Excellent organizational and data entry skills.
• Ability to work independently and collaboratively within a team.
• Prioritization skills for managing a workload in a fast-paced environment.
• Proficiency in computer skills, operating systems, and applications.
• Strong problem-solving skills and attention to detail.
• Proficient in English and MS Office.
• Typing proficiency of 45 words per minute.
• Strong customer service, written, and verbal communication abilities.

Responsibilities

• Receive parts orders and verify item availability and current stock in the accounting software.
• Confirm that clients are within their credit terms and communicate with customers regarding order details.
• Input orders into the accounting software and liaise efficiently with warehouse staff.
• Provide shipping quotations to customers inquiring or placing orders.
• Create shipping labels for outgoing shipments.
• Generate sales orders and invoices for all orders in the accounting software.
• Ensure customers are within their credit terms and handle the creation of credit memos for returned products.
• Establish and maintain a daily filing system for inventory-related tracking documents and customer-related documents.
• Digitally file and upload documents onto the company cloud storage.
• Communicate professionally with customers via phone and email.
• Provide accurate information to customers, address concerns, and handle purchase orders and messages in a professional manner.
• Provide real-time updates on inventory levels as requested.
• Collaborate with the Service Manager and warehouse personnel to ensure synchronization between the software system and actual inventory.
• Perform additional duties as assigned by the hiring manager

Skills

Customer service

Order processing

Data entry

MS Office

Typing 45 wpm

Problem solving

English proficiency

Tools

Accounting software

Cloud storage

Job description

Atosa USA, Inc is a major manufacturer of commercial kitchen equipment, including refrigeration and cooking equipment. We are actively recruiting a Parts Sales Agent to receive, verify, and process parts orders with accuracy, tracking statuses, and notifying customers of delivery changes.

Experience in order processing and data entry is required. The role emphasizes maintaining pricing and shipment records, using accounting software, and communicating professionally with customers to ensure