Parts Sales Specialist — Front Counter

Rush Enterprises, Inc; Gainesville (GA); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) with company match

Employee stock purchase program

Job summary

Rush Truck Centers is seeking a Parts Sales Representative - Front Counter to sell commercial vehicle parts to external customers via counter or phone. You will handle SAP movements, update repair orders, and process retail orders while ensuring proper documentation and returns per Rush policies.

The role involves customer contact, account solicitation by phone, and participation in CSI and marketing efforts within a busy dealership environment.

Qualifications

• High school diploma or GED.
• Six months’ experience in over the counter sales, preferably in a dealership or service setting environment.
• Familiarity with accounting and inventory tracking software.

Responsibilities

• Sell parts to external and account customers, over the counter, through the shop, or on the phone.
• Ensure all parts movements are performed in SAP in a timely manner.
• Keep repair orders updated in Service Link.
• Initiate all retail orders possible in Parts link.
• Ensure that all sales are properly documented per Rush policies to include but not limited to signatures, information on checks and credit card slips.
• Issue credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.
• Responsible for core returns – per procedure.
• Complete all customer and vendor returns-per procedure.
• Keep orderly records of all repair orders, invoices, insurance estimates, and special order parts.
• Set up orders for daily shipment, delivery, or pick-up.
• Solicit assigned accounts by phone.
• Participate in Dealership CSI and marketing.

Skills

Over the counter sales

Customer service

Education

High school diploma or GED

Tools

Accounting software

Inventory tracking software

Job description

Rush Truck Centers is seeking a Parts Sales Representative - Front Counter to sell commercial vehicle parts to external customers via counter or phone. You will handle SAP movements, update repair orders, and process retail orders while ensuring proper documentation and returns per Rush policies.

The role involves customer contact, account solicitation by phone, and participation in CSI and marketing efforts within a busy dealership environment.