Parts Sales Specialist — Counter & Phone Expert

Rush Enterprises Inc.; Irving (TX); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) with company matching

Employee stock purchase plan

Job summary

Rush Enterprises Inc. is seeking a Parts Sales Representative - Front Counter to sell commercial vehicle and equipment parts to external customers at the counter or by phone.

You will process parts in SAP, update repair orders in Service Link, manage returns, and set up daily shipments. This role involves phone outreach to accounts and participation in CSI and marketing initiatives. Rush offers a comprehensive rewards package and growth opportunities.

Qualifications

• Six months’ experience in over the counter sales, preferably in a dealership or service setting environment.
• Familiarity with accounting and inventory tracking software.

Responsibilities

• Sell parts to external and account customers, over the counter, through the shop, or on the phone.
• Ensure all parts movements are performed in SAP in a timely manner.
• Keep repair orders updated in Service Link.
• Initiate all retail orders possible in Parts link.
• Ensure that all sales are properly documented per Rush policies to include signatures and payment details.
• Issue credit for parts returned with original invoice number for verification.
• Handle core returns per procedure and complete all customer and vendor returns.
• Keep orderly records of all orders, invoices, estimates and special order parts.
• Set up orders for daily shipment, delivery, or pick-up.
• Solicit assigned accounts by phone.
• Participate in Dealership CSI and marketing.

Skills

Over the counter sales

Customer service

Phone sales

Education

High School Diploma or GED

Tools

SAP

Service Link

Parts Link

Job description

Rush Enterprises Inc. is seeking a Parts Sales Representative - Front Counter to sell commercial vehicle and equipment parts to external customers at the counter or by phone.

You will process parts in SAP, update repair orders in Service Link, manage returns, and set up daily shipments. This role involves phone outreach to accounts and participation in CSI and marketing initiatives. Rush offers a comprehensive rewards package and growth opportunities.