Parts Sales Specialist

Redline Equipment; Michigan; On-site; USD 37,000 - 50,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Dental Insurance

401(k) with Company Contribution

Employee Assistance Program

Paid Time Off

Incentive Compensation Program

100% Company Paid Uniforms

Company Provided Cell Phone

Affiliate Rewards Program

Personal Finance Solutions

Employee Development Program

Job summary

Redline Equipment is seeking a Parts Sales Specialist to provide quality customer service by selling spare and replacement parts to meet customer needs. The role pays $18.00 - $24.00 per hour and includes a comprehensive benefits package.

The position involves proactively managing parts programs, assisting customers, and supporting inventory and operations to drive dealership profitability. Strong interpersonal skills and attention to detail are essential.

Qualifications

• Must have strong customer relationship and interpersonal skills.
• Excellent attention to detail required.
• Ability to use a computer including Microsoft Office Suites.

Responsibilities

• Proactively execute parts programs and campaigns per company directives.
• Interact with customers to ensure a positive dealer experience.
• Assist Parts Sales Coordinator/Manager in efficient operation and profitability goals.
• Fill parts order requests from outside and inside customers promptly.
• Maintain stocking levels and alert supervisor when inventories are low.
• Identify new parts and categories to increase customer satisfaction.
• Help achieve goals of exceeding customer expectations and maximizing recovery rates.
• Support appearance and organization of Parts department to communicate professionalism.
• Grow knowledge of agricultural and lawn and garden power systems to add value for customers.
• Contribute to a partnering environment between Service and Parts departments.
• Resolve customer issues promptly per guidelines.
• Complete other work as needed by the dealership.

Skills

Customer relationship

Interpersonal skills

Attention to detail

MS Office

Tools

Microsoft Office Suite

Job description

About the Position:

The Parts Sales Specialist provides quality customer service by selling spare and replacement parts to meet customer needs.

Compensation Range: $18.00 - $24.00 per hour

Our Comprehensive Benefits Package Includes:

• Medical Insurance
• Vision Insurance
• Dental Insurance
• 401(k) with Company Contribution
• Employee Assistance Program
• Paid Time Off
• Incentive Compensation Program
• 100% Company Paid Uniforms
• Company Provided Cell Phone
• Affiliate Rewards Program
• Personal Finance Solutions
• Employee Development Program

Responsibilities:

• Responsible to proactively execute parts programs and campaigns to adhere to company directives.
• Interact with customers to ensure a positive dealer experience.
• Assist the Parts Sales Coordinator/Manager in achieving efficient operation and profitability goals.
• Fill parts order requests from outside and inside customers in a timely and efficient manner.
• Maintain stocking levels alerting supervisor when inventories are running low.
• Identify new parts and part categories that need to be added to increase customer satisfaction levels.
• Assist in achieving the goals of exceeding customer expectations, maintaining a positive work environment, and maximizing recovery rates.
• Assist with the appearance and organization of the Parts department to communicate professionalism and a commitment to excellence by the dealership.
• Grow knowledge base in agricultural and lawn and garden power systems to bring increased value to the customer and service department relationship.
• Contribute to an environment where the Service department considers the Parts department as a partner.
• Ensure that customer issues are resolved promptly according to company guidelines.
• Complete other work as needed by within the dealership.
• Be quick to help others in the company when they need a hand or have a difficult problem to solve.
• Perform other related duties as assigned.

Qualifications or Requirements:

• Strong customer relationship and interpersonal skills.
• Excellent attention to detail.
• Ability to use desktop or laptop computer, including Microsoft Office Suites is required.

Compensation Range Disclosure:

The base compensation range represents the low and high end of the Redline Equipment wage plan for this position. Actual compensation will vary depending on factors including but are not limited to location, experience, and performance. The range listed is just one component of Redline Equipment’s total compensation package for employees. We encourage you to take a peek at the robust benefit package listed in the job description above.