Parts Sales Representative

Gregory Poole Equipment Company; Hope Mills (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Gregory Poole Equipment Company seeks a customer-focused sales associate to generate sales and ensure customer satisfaction through product knowledge and prompt service. The role involves handling orders by phone, mail and in person, with a focus on CAT and allied parts.

Bilingual English/Spanish is preferred but not required. Experience in sales and/or mechanics, proficiency with mainframe systems, and strong keystroke abilities are essential.

Qualifications

• High school diploma required with two years related work experience.
• Six months of sales and/or mechanical experience preferred.
• Keyboard literacy to use mainframe system is required.

Responsibilities

• Receives orders by telephone, mail and in person from walk-in customers.
• Initiates calls to customers to solicit orders and verify marketing information.
• Promotes selling through product knowledge and over-the-counter contact.
• Promotes additional sales and service sales aggressively.
• Follows back-orders to ensure prompt delivery and notifies customers of receipt.

Skills

Customer service

Sales

Order processing

Interpersonal communication

Telephone/face-to-face selling

Education

High school diploma

Tools

Mainframe system

Job description

PRIMARY FUNCTION:

This position is responsible for generating sales and customer satisfaction through product knowledge and prompt courteous service. Serves as a source of information and sound advice on CAT and other allied parts.

Bilingual (English/Spanish) preferred but not required.

ESSENTIAL DUTIES:

Interpersonal

• Receives orders by telephone, mail and in person from walk-in customers
• Initiates calls to customers to solicit orders and verify marketing information.
• Promotes aggressive and suggestive selling by means of product knowledge, personal selling skills, over-the-counter contact, telemarketing and direct mail.
• Actively seeks additional sales opportunities
• Understands and promotes the Parts Exchange System. Promotes additional sales and service sales aggressively
• Ensures any customer "call-back" requests are completed to the customer's satisfaction

Administrative

• Processes customer orders the same day received, making certain that all documents necessary to the transaction are completed in an accurate manner.
• Prepares sales orders, specifying the terms of sale and delivery. Complies with established company credit policies, including Cash on Delivery poliices. Assists the Credit Department in the resolution of errors or problems with customer accounts.
• Handles customer credits accurately and in accordance with Company policy, making sure that all pertinent information is included
• Records lost sales opportunities

UNIQUE DEPT. DUTIES

• Makes full use of the variety of information available, including the Caterpillar Microfiche files, SIS, numerical Parts Record and other reference media. Makes certain that all the Microfiche and other references are kept up to date
• Follows back-orders closely to ensure prompt delivery upon receipt. Notifies customer upon receipt of back-ordered items. Works directly with CAT order analyst to expedite back-ordered parts.
• Assists Sales Department in ordering parts and attachments for new machines.
• Reports machinery sales leads and competitive machine activities to the Sales Department

MINIMUM REQUIRMENTS:

Education:

High school graduate with two years related work experience, including six months of sales and /or mechanical experience.

Work Experience:

see above

Physical:

Must be able to sit for extended periods of time.

Other:

Must be "keyboard" literate to adequately utilize the mainframe systemGregory Poole Equipment Company is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.