Parts Counter Sales Representative

Milton CAT; Town of Clifton Park (NY); On-site; USD 35,000 - 45,000; Full time

Job summary

Milton CAT in Clifton Park, NY is seeking a Parts Counter Sales Representative. The role entails providing front-line customer service, assisting with parts orders, and entering data accurately.

The ideal candidate will have a high school diploma, strong communication skills, and the ability to work in a fast-paced environment. Responsibilities include greeting customers, processing orders, and resolving issues while maintaining a high level of customer satisfaction.

Qualifications

• Ability to lift 50 pounds.
• Strong verbal communication skills.
• Detail-oriented with a high level of accuracy.

Responsibilities

• Assist customers with parts ordering functions.
• Process customer and shop orders.
• Resolve customer issues or concerns as necessary.

Skills

Verbal communication skills

Problem-solving skills

Organizational skills

Education

High School Diploma or GED

Tools

Material Handling Equipment

Job description

Job Description

Location: Clifton Park, NY

Department: Parts

Employment Type: Full Time Non Union

Work Hours: 1st Shift

Requisition Number: 16-0073

Parts Counter Sales Representatives are responsible for front-line customer service in a variety of parts ordering functions. Responsibilities include assisting customers, taking parts orders, researching technical data for the correct part or parts and data entry.

Essential Duties

• First shift Monday – Friday, with occasional Saturday morning hours.
• Assisting customers after hours when on-call.
• Greet all customers and answer phones in a polite and timely fashion.
• Utilize formatted phone script when answering calls.
• Process Customer and Shop orders, backorders, credits and quotes.
• Look up parts via supplied computer programs for CAT and other brands we service.
• Handle cash and credit payments and returns per procedures.
• Resolve customer issues or concerns as necessary.
• Assist with preparing and maintaining merchandise displays.
• Able and willing to perform warehouse duties as assigned.
• Perform related duties as assigned.

Qualifications

• High School Diploma or (GED) equivalent.
• Energy and stamina to work extended hours and weekends, as well as work overtime as needed.
• Strong verbal communication skills.
• Strong problem solving and organizational skills.
• Detail oriented with a high level of accuracy.
• Basic math skills.
• Able to lift 50 pounds.
• Able/willing to learn to operate Material Handling Equipment.
• Valid driver’s license and good driving record.
• Able to work in a dynamic, fast paced distribution center environment.
• Ability to perform duties with a sense of urgency, exceeding customer expectations.
• Ability to work with minimal supervision.

Preferred Skills and Competencies

• Prior Industry experience.
• Past experience in automotive industry a plus.
• Basic mechanical ability a plus.

This job description is not intended to be all-inclusive. Your supervisor may request and assign you similar duties.

Milton CAT is an equal opportunity employer that values the strength diversity brings to the workplace. We encourage applications from individuals with disabilities, minorities, veterans, and women. Applicants receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, sexual orientation, gender identity, handicap, disability, veteran status, genetic data, or other legally protected status. We base all employment decisions to further this principle of equal employment opportunity. VEVRAA Federal Contractor. EEO/AA employer. Milton CAT is a Drug-Free workplace.

All your information will be kept confidential according to EEO guidelines.