Parts Sales Representative

Gregory Poole; Mebane (NC); On-site; USD 32,000 - 43,000; Full time

Job summary

Gregory Poole Equipment Company in Mebane, NC seeks an Inside Sales/Customer Service representative to generate orders and deliver courteous service. You will handle in-person, phone and mail orders, promote products, and seek additional sales opportunities.

Preference for bilingual Spanish/English but not required. Responsibilities include processing orders promptly, updating accounts, and maintaining accurate documentation in the sales system.

Qualifications

• High school diploma with two years related work experience, including six months in sales or mechanical work.
• Strong customer service mindset and ability to process orders accurately.
• Basic keyboard literacy to operate mainframe systems.

Responsibilities

• Receives orders by telephone, mail and in person from walk-in customers.
• Initiates calls to customers to solicit orders and verify marketing information.
• Promotes aggressive selling with product knowledge and client contact.
• Seeks additional sales opportunities and supports back-order management.
• Processes orders the same day and ensures required documents are complete.

Skills

Interpersonal skills

Customer service

Telephone sales

Education

High school diploma

Two years related work experience

Tools

Keyboard proficiency

Job description

400 Gregory Poole Ln, Mebane, NC 27302, USA

Job Description

Posted Monday, August 3, 2026 at 4:00 AM

PRIMARY FUNCTION

This position is responsible for generating sales and customer satisfaction through product knowledge and prompt courteous service. Serves as a source of information and sound advice on CAT and other allied parts.

Bilingual (Spanish/English) skills are preferred but not required.

ESSENTIAL DUTIES

Interpersonal

• Receives orders by telephone, mail and in person from walk-in customers
• Initiates calls to customers to solicit orders and verify marketing information.
• Promotes aggressive and suggestive selling by means of product knowledge, personal selling skills, over-the-counter contact, telemarketing and direct mail.
• Actively seeks additional sales opportunities
• Understands and promotes the Parts Exchange System. Promotes additional sales and service sales aggressively
• Ensures any customer “call-back” requests are completed to the customer’s satisfaction

Administrative

• Processes customer orders the same day received, making certain that all documents necessary to the transaction are completed in an accurate manner.
• Prepares sales orders, specifying the terms of sale and delivery. Complies with established company credit policies, including Cash on Delivery poliices. Assists the Credit Department in the resolution of errors or problems with customer accounts.
• Handles customer credits accurately and in accordance with Company policy, making sure that all pertinent information is included
• Records lost sales opportunities

UNIQUE DEPT. DUTIES

• Makes full use of the variety of information available, including the Caterpillar Microfiche files, SIS, numerical Parts Record and other reference media. Makes certain that all the Microfiche and other references are kept up to date
• Follows back-orders closely to ensure prompt delivery upon receipt. Notifies customer upon receipt of back-ordered items. Works directly with CAT order analyst to expedite back-ordered parts.
• Assists Sales Department in ordering parts and attachments for new machines.
• Reports machinery sales leads and competitive machine activities to the Sales Department

MINIMUM REQUIRMENTS

Education:

High school graduate with two years related work experience, including six months of sales and /or mechanical experience.

Work Experience:

see above

Physical:

Must be able to sit for extended periods of time.

Other:

Must be “keyboard” literate to adequately utilize the mainframe system

This job description is not intended to be all-inclusive. Your supervisor may request and assign you similar duties. Any major modification of this job role requires Human Resources approval.

Gregory Poole Equipment Company is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Gregory Poole Equipment Company is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

400 Gregory Poole Ln, Mebane, NC 27302, USA