Parts Sales & Operations Coordinator

ASTEC; Chattanooga (TN); On-site; USD 36,000 - 52,000; Full time

Job summary

ASTEC is seeking a Parts Sales & Business Coordinator to provide essential office and customer account support. The role involves handling calls, maintaining records, processing changes, and supporting reports and shipping-related tasks as part of a collaborative Parts Sales team.

Ideal candidates will have strong communication, organization, and multitasking abilities, with experience in ERP/CRM systems. This on-site role supports a fast-paced, professional office environment.

Qualifications

• High school diploma or equivalent.
• 2+ years of experience in office operations, customer service, business support, sales support, or a related role.
• Proficiency in Microsoft Outlook, Excel, Word, and other business systems.
• Strong organizational skills with exceptional attention to detail.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.

Responsibilities

• Answer, screen, and direct incoming telephone calls in a professional and timely manner.
• Take and relay messages to appropriate team members.
• Monitor shared email inboxes and respond to or route requests as needed.
• Process customer account changes, including updates to customer information, contacts, billing details, and account maintenance requests.
• Run credit reports and collect supporting documentation for new customer account applications.
• Set up new customer accounts and maintain accurate customer records within company systems.
• Provide administrative and operational support to the Parts Sales team.
• Coordinate communication and information flow between customers, sales representatives, and internal departments.
• Assist with special projects and process improvement initiatives that support business objectives.

Skills

Organizational skills

Attention to detail

Verbal and written communication

Multitasking

Team collaboration

Problem solving

Education

High school diploma or equivalent

Tools

Microsoft Outlook

Excel

Word

Job description

ASTEC is seeking a Parts Sales & Business Coordinator to provide essential office and customer account support. The role involves handling calls, maintaining records, processing changes, and supporting reports and shipping-related tasks as part of a collaborative Parts Sales team.

Ideal candidates will have strong communication, organization, and multitasking abilities, with experience in ERP/CRM systems. This on-site role supports a fast-paced, professional office environment.