Parts Sales & Customer Care Specialist

Paylocity; Elgin (IL); On-site; USD 45,000 - 65,000; Full time

Job summary

CV-Tek/RapidVisionPak (a Midera Company) in Elgin, IL is seeking a Customer Service & Parts Sales Representative to join our headquarters. You will respond to inquiries, prepare quotations, process orders, and coordinate with Engineering, Purchasing, Production, Shipping, and Accounting to ensure a seamless customer experience.

This role suits someone with manufacturing, industrial distribution, or order management experience who excels at building relationships, solving problems, and delivering

Qualifications

• 3+ years of customer service, inside sales, parts sales, or order management experience.
• Manufacturing, industrial, distribution, or equipment-related experience preferred.
• ERP experience required; Infor experience is a plus.
• Strong computer skills including Outlook and Excel.
• Excellent communication and organizational skills.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.
• Detail-oriented individual who enjoys solving customer problems and delivering results.

Responsibilities

• Respond to customer inquiries regarding replacement parts, pricing, availability, and lead times
• Prepare accurate parts quotations and process customer orders
• Utilize ERP and CRM systems to manage customer information and order activity
• Coordinate with Engineering, Purchasing, Production, Shipping, and Accounting to resolve customer issues
• Assist customers in identifying the correct parts for their equipment
• Ensure timely follow-up and professional communication throughout the order process
• Maintain accurate records and documentation
• Support customers with a sense of urgency while delivering an exceptional customer experience

Skills

Customer service

Inside sales

Order management

Communication

Attention to detail

Tools

Infor ERP

Outlook

Excel

Job description

CV-Tek/RapidVisionPak (a Midera Company) in Elgin, IL is seeking a Customer Service & Parts Sales Representative to join our headquarters. You will respond to inquiries, prepare quotations, process orders, and coordinate with Engineering, Purchasing, Production, Shipping, and Accounting to ensure a seamless customer experience.

This role suits someone with manufacturing, industrial distribution, or order management experience who excels at building relationships, solving problems, and delivering