Customer Service Rep-Parts Returns

Alamo Group Inc.; Selma (AL); On-site; USD 32,000 - 42,000; Full time

Job summary

Alamo Group Inc. is seeking a Customer Service Representative - Parts Returns to support Bush Hog, RhinoAg, and Dixie Chopper dealer networks by managing RMAs, parts availability, order information, and inquiries.

This role is based at the Selma, AL location and collaborates with Service, Warehouse, Sales, and other internal teams to ensure accurate return processing and timely resolutions. The ideal candidate will have a High school diploma or GED and 1–2 years of related experience, with

Qualifications

• High school diploma or GED required; 1–2 years in customer service preferred.
• Experience with order entry, returns processing, inventory control, or parts coordination is a plus.
• ERP and MS Office familiarity preferred.

Responsibilities

• Promote and support safety policies and practices.
• Provide prompt, professional customer service via phone, email, and in person.
• Process customer return orders (RMAs) in compliance with policies.
• Review and process returned parts with proper documentation.
• Enter orders accurately and in a timely manner.
• Research and resolve inquiries by coordinating with internal departments.
• Process returns via company website and maintain records.
• Provide pricing, availability, and lead-time information as requested.
• Monitor shipments to ensure timely delivery and follow-up on issues.
• Coordinate product returns, exchanges, and order corrections as needed.
• Utilize product and parts knowledge to support customers.
• Assist with parts planning, ordering, tracking, and availability.
• Maintain communication with internal teams and suppliers.
• Support company programs and promotions when applicable.
• Identify process improvements for efficiency.
• Perform other duties as assigned.

Skills

Strong verbal and written comms

Data entry

Reading safety rules

Problem solving

Organizational skills

Ability to work under pressure

Education

High school diploma or GED

1–2 years customer service experience

Tools

ERP systems

Microsoft Office

Job description

Bush Hog, RhinoAG, and Dixie Chopper are among the most recognized and successful brands in the Agricultural and outdoor Power Equipment Market. Alamo Group Inc. is home to some of the most recognized and successful brands in vegetation management, outdoor power equipment, and agriculture industries. Under direct supervision, Customer Service Representative - Parts Returns is responsible for supporting dealers representing Bush Hog and RhinoAg by managing parts return processes, assisting with parts availability, researching order information, and responding to customer inquiries.

This role plays a critical part in supporting both customer satisfaction and operational efficiency. Responsibilities include receiving and processing parts returns, issuing and tracking RMAs, ensuring compliance with company return policies, and maintaining accurate documentation. The position works closely with Customer Service, Warehouse, Sales, and other internal departments to ensure timely return processing, accurate order handling, and resolution of return-related issues.

The individual in this role will be based at the Selfield location and may occasionally support operations at the main downtown campus. Strong attention to detail, organization, and communication skills are essential to provide accurate, timely, and dependable service to both internal and external customers.

Core Competencies for this position include:

• Learning

• People Relations

• Communication

• Position/Tech Knowledge

• Results Driven

Key Job Functions:

• Promote and support a strong safety culture by following all safety policies and encouraging safe work practices.

• Provide prompt, professional, and courteous customer service via phone, email, and in person.

• Accurately process customer return orders (RMAs) in compliance with company policies, procedures, and programs.

• Receive, review, and process returned parts, ensuring proper documentation and disposition.

• Perform order entry functions with a high level of accuracy and timeliness.

• Research and resolve customer inquiries by coordinating with internal departments to ensure complete and accurate information.

• Process returns through the company website and maintain accurate return records.

• Provide customers with current pricing, product availability, and lead‑time information as requested.

• Monitor and track shipments using UPS, motor freight, and other systems to ensure timely delivery and follow‑up on issues.

• Initiate and coordinate product returns, exchanges, and order corrections as needed.

• Utilize product and parts knowledge to support customers and make appropriate recommendations.

• Support parts planning activities by assisting with ordering, tracking, and availability of parts.

• Maintain effective communication with internal teams and suppliers to support timely processing and issue resolution.

• Promote and support company programs, seasonal promotions, and sales initiatives when applicable.

• Identify opportunities for process improvement and contribute to departmental efficiency and accuracy.

• Perform other duties as assigned by the Supervisor.

Knowledge, Skills and Abilities (KSA’s):

• Strong verbal and written communication skills, with the ability to interact professionally with customers, dealers, and internal teams.

• Proficient in data entry, system navigation, and basic data analysis with a high level of accuracy.

• Ability to read and interpret safety rules, operating instructions, and procedure manuals.

• Demonstrated problem‑solving skills with the ability to use sound judgment and make informed decisions.

• Strong organizational skills with the ability to prioritize tasks, manage multiple responsibilities, and meet deadlines.

• Ability to work effectively under pressure, especially during peak business periods.

• Willingness to work overtime as needed to support business demands.

Education and Experience:

• High school diploma or GED required.

• 1–2 years of customer service, parts, returns, receiving, or related experience preferred.

• Experience in order entry, returns processing, inventory control, or parts coordination is a plus.

• Receiving and handling of parts, including inspection and verification of returned goods, preferred.

• Basic knowledge of agricultural equipment or outdoor power equipment preferred.

• Experience with ERP systems and Microsoft Office applications preferred

Working Conditions:

The physical demands described here are representative of those required to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

This role operates in a combination of office and warehouse environments. The employee is regularly required to sit, stand, and walk for extended periods of time. The position involves bending, reaching, and handling of parts.

The employee must be able to lift and/or move items up to 30 pounds as needed.

Use of standard office equipment is required, along with interaction in warehouse or shipping areas.

Alamo Group is proud to be an Equal Employment Opportunity, Affidative employer. All qualified applicants will be considered without regard to race, national origin, color, religion, age, genetics, sex, sexual orientation, gender identity or expression, disability or veteran status. We maintain a drug‑free workplace and perform pre‑employment substance abuse testing (where permitted by law).