Parts Product Specialist: Training, Analytics & SAP

A. O. Smith Corp.; Lebanon (TN); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical and dental insurance

Retirement security savings plan

Tuition assistance

Job summary

A. O. Smith Corp. is seeking a Parts Product Specialist to support parts product management and order-entry operations. Responsibilities include analyzing order inquiries, providing training, and collaborating with teams to enhance customer experience.

The ideal candidate will have a Bachelor’s Degree in Business Administration and 1-3 years in product support. Competitive compensation and comprehensive benefits are provided.

Qualifications

• 1 – 3 years in product support, customer assurance, or order management.
• Familiarity with parts market operations and technical documentation is a plus.

Responsibilities

• Monitors and analyzes recurring order entry inquiries to identify root causes.
• Designs and delivers training modules for CARs and inside sales.
• Provide direct support to customer assurance staff for part‑related inquiries.

Skills

Analytical skills

Communication skills

Organizational skills

SAP workflows

Customer-oriented mindset

Education

Bachelor's Degree in Business Administration

Tools

SAP

Excel

Job description

A. O. Smith Corp. is seeking a Parts Product Specialist to support parts product management and order-entry operations. Responsibilities include analyzing order inquiries, providing training, and collaborating with teams to enhance customer experience.

The ideal candidate will have a Bachelor’s Degree in Business Administration and 1-3 years in product support. Competitive compensation and comprehensive benefits are provided.