Parts Order & Customer Experience Specialist

Daikin Applied Americas; Plymouth (MN); Hybrid; USD 61,176,000 - 97,559,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Life insurance

Disability insurance

Paid time off

Job summary

Daikin Applied Americas is seeking a Customer Service Parts Order Management professional to deliver world-class customer service in a hybrid role based in Plymouth, MN. You will handle customer requests, process orders, and resolve issues with cross-functional teams to ensure accurate pricing, lead times, and shipping information.

The role requires Salesforce experience and 2+ years in customer service, with a comprehensive benefits package and a base salary range reflective of MN market.

Qualifications

• 2+ years of customer service experience.
• 1+ year of Salesforce experience.
• Work visa sponsorship is not available for this position.

Responsibilities

• Fields incoming customer requests in Salesforce in a timely manner to assure efficiency in resolution.
• Ensures that order processing is accurate and timely.
• Acts as customer contact regarding pricing, lead time, and shipping questions.
• Manages emergency requests for high priority situations.
• Recommends corrective actions to resolve customer complaints.
• Work cross-functionally with other teams to resolve issues and manage requests.
• Handles various special projects as assigned by manager.
• Creates and assists in process documentation.

Skills

Customer service

Problem solving

Communication

Education

High School Diploma or GED

Tools

Salesforce

Job description

Daikin Applied Americas is seeking a Customer Service Parts Order Management professional to deliver world-class customer service in a hybrid role based in Plymouth, MN. You will handle customer requests, process orders, and resolve issues with cross-functional teams to ensure accurate pricing, lead times, and shipping information.

The role requires Salesforce experience and 2+ years in customer service, with a comprehensive benefits package and a base salary range reflective of MN market.