Parts Ops Specialist: Fast, Accurate Orders & Inventory

Empire Southwest; Prescott (AL); On-site; USD 32,000 - 38,000; Full time

Job summary

Empire Southwest is seeking a Parts Department Associate to assist customers with parts orders and process them efficiently. You will handle warehousing, stocking, shipping, and returns, while maintaining inventory accuracy and providing quotes.

The role requires knowledge of Caterpillar parts, DBS/SIS/Antares, and English communication; forklift certification is preferred. This on-site position offers a standard schedule and safety-focused environment.

Qualifications

• High school diploma or GED is required.
• Forklift certification is required or preferred.
• Proven customer service and sales aptitude.
• Proficient in Empire’s computer systems and office software.

Responsibilities

• Acknowledge customers and provide professional service.
• Prepare Parts Sales Orders and credits.
• Assist in warehousing, stocking, shipping, and receiving.
• Process Will Call orders and maintain inventory accuracy.
• Operate forklift and delivery equipment following safety rules.

Skills

Customer service

Sales techniques

Interpersonal skills

English proficiency

Education

High school diploma or GED

Forklift certification

Tools

DBS

SIS

Antares

Job description

Empire Southwest is seeking a Parts Department Associate to assist customers with parts orders and process them efficiently. You will handle warehousing, stocking, shipping, and returns, while maintaining inventory accuracy and providing quotes.

The role requires knowledge of Caterpillar parts, DBS/SIS/Antares, and English communication; forklift certification is preferred. This on-site position offers a standard schedule and safety-focused environment.