Parts Operations Lead: Drive Service Excellence & Growth

Carvana; Dallas (TX); Vor Ort; USD 65.000 - 85.000; Vollzeit

Zusammenfassung

Carvana seeks a Parts Lead, Dealership Operations to drive the parts business, oversee facilities, and uphold OEM standards at the dealership. This leader oversees a team of advisors focused on customer satisfaction, profit growth, compliance, and operational excellence.

You will mentor associates, push continuous improvement, and ensure standardized work and safety protocols. The role requires strong communication, team leadership, and the ability to deliver measurable results in a fast-paced

Qualifikationen

• Minimum of 2 years of management experience in automotive or lean manufacturing.
• A valid driver’s license + clean driving record.
• Proven track record of leading and developing associates.
• Proven ability to obtain project deliverables and company metrics.
• Ability to work in a fast-paced, ever-changing production environment with exposure to heat/cold.
• Excellent oral and written communications skills.
• Ability to work with and through teams to achieve results.
• Strong analysis and decision‑making ability.
• Proficient computer skills.

Aufgaben

• Drive consistent execution of operating standards (standardized work, 5S, safety protocols, visual management).
• Continuously improve customer experience, speed of service, and first-time fix rate.
• Lead from the front by working side by side with the parts associates including opening, updating and closing orders.
• Deliver competency-based feedback and performance reviews to drive accountability and growth.
• Mentor parts associates to strengthen leadership capabilities, functional expertise and operational execution.
• Foster a culture of teamwork, engagement, and continuous improvement throughout the dealership.
• Identify and prioritize opportunities for process and performance improvement across fixed operations.
• Hold teams accountable for measurable results from continuous improvement efforts.

Kenntnisse

Management experience

Driver's license

Leadership skills

Communication skills

Team collaboration

Proficient computer skills

Jobbeschreibung

Carvana seeks a Parts Lead, Dealership Operations to drive the parts business, oversee facilities, and uphold OEM standards at the dealership. This leader oversees a team of advisors focused on customer satisfaction, profit growth, compliance, and operational excellence.

You will mentor associates, push continuous improvement, and ensure standardized work and safety protocols. The role requires strong communication, team leadership, and the ability to deliver measurable results in a fast-paced