Parts Manager — Growth, Bonus & Training

Quality Equipment, LLC; Henderson (NC); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Flex spending account

Life insurance

Paid time off

Paid holidays

401(k) with employer match

Company discount

Paid training and development

Job summary

Quality Equipment, LLC in Henderson, NC is seeking a Parts Manager to lead the Parts Department at our Henderson store. The role focuses on process discipline, inventory control, and staff development to meet department goals.

You will manage counter sales, warranty/return claims, and promotional efforts while ensuring excellent customer service and efficient operations. A proactive leader with strong communication will thrive here.

Qualifications

• Must have a High School Diploma or equivalent experience.
• Experience in Parts Department operations is required.
• Ability to lead others and train staff.
• Proficiency with Microsoft Office and internet functions.
• Strong written and verbal communication skills.
• Basic understanding of financial principles related to Parts operations.
• Ability to analyze internal reports.
• Willingness to work extended hours and weekends.

Responsibilities

• Develops and enforces Parts Department processes to ensure customer satisfaction.
• Executes and monitors the department marketing plan and goals.
• Maintains an accurate parts inventory with perpetual/physical counts.
• Reviews monthly parts reports to optimize operations.
• Trains and evaluates Parts Department staff and counter sales personnel.
• Assists counter sales to support customer needs and service delivery.
• Keeps departmental tools, equipment, and vehicles in good working order.
• Submits warranty and return claims to maximize credits.
• Promotes and merchandises parts and accessories per plan.
• Leads annual department goals and budget aligned with company objectives.
• Performs other managerial and location-specific duties as needed.
• Maintains ambassadorial conduct as a dealership representative.

Skills

Customer service

Leadership

Communication

Microsoft Office

Financial literacy

Reporting & analysis

Education

High School Diploma

Tools

Forklift

Job description

Quality Equipment, LLC in Henderson, NC is seeking a Parts Manager to lead the Parts Department at our Henderson store. The role focuses on process discipline, inventory control, and staff development to meet department goals.

You will manage counter sales, warranty/return claims, and promotional efforts while ensuring excellent customer service and efficient operations. A proactive leader with strong communication will thrive here.