Parts Manager

Quality Equipment, LLC; Henderson (NC); Sur place; USD 55 000 - 75 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Flex spending account

Life insurance

Paid time off

Paid holidays

401(k) with employer match

Company discount

Paid training and development

Résumé du poste

Quality Equipment, LLC in Henderson, NC is seeking a Parts Manager to lead the Parts Department at our Henderson store. The role focuses on process discipline, inventory control, and staff development to meet department goals.

You will manage counter sales, warranty/return claims, and promotional efforts while ensuring excellent customer service and efficient operations. A proactive leader with strong communication will thrive here.

Qualifications

• Must have a High School Diploma or equivalent experience.
• Experience in Parts Department operations is required.
• Ability to lead others and train staff.
• Proficiency with Microsoft Office and internet functions.
• Strong written and verbal communication skills.
• Basic understanding of financial principles related to Parts operations.
• Ability to analyze internal reports.
• Willingness to work extended hours and weekends.

Responsabilités

• Develops and enforces Parts Department processes to ensure customer satisfaction.
• Executes and monitors the department marketing plan and goals.
• Maintains an accurate parts inventory with perpetual/physical counts.
• Reviews monthly parts reports to optimize operations.
• Trains and evaluates Parts Department staff and counter sales personnel.
• Assists counter sales to support customer needs and service delivery.
• Keeps departmental tools, equipment, and vehicles in good working order.
• Submits warranty and return claims to maximize credits.
• Promotes and merchandises parts and accessories per plan.
• Leads annual department goals and budget aligned with company objectives.
• Performs other managerial and location-specific duties as needed.
• Maintains ambassadorial conduct as a dealership representative.

Connaissances

Customer service

Leadership

Communication

Microsoft Office

Financial literacy

Reporting & analysis

Formation

High School Diploma

Outils

Forklift

Description du poste

We are a John Deere dealer with 35 locations serving a diverse group of agricultural, commercial, and residential customers in North Carolina, South Carolina, and Virginia. At Quality Equipment, we pride ourselves on our commitment to our customers, our employees, and our community. Our employees and management stay close to our customers and strive to serve them quickly and in ways that make sense in each local area.

Our work culture is ethical, entrepreneurial, and hard working. We work with excellent people every day – our customers and our co-workers. Our work is challenging and offers a great deal of variety in the tasks we do. At Quality Equipment, we strive to be the premier John Deere dealer in our region by serving our customers with commitment and integrity.

We offer the opportunity for stable, rewarding, and challenging work with a large and growing company which still maintains the feel of a small business. At Quality Equipment, there are opportunities to grow and advance in your career.

We are currently looking for a Parts Manager to join us in our Henderson store.

Basic Functions And Responsibilities

• Develops, communicates, enforces and monitors effective Parts Department processes to ensure internal and external customer satisfaction
• Executes Parts Department marketing plan and monitors monthly to ensure achievement of departmental goals
• Maintains an accurate and effective parts inventory control system that includes a perpetual and/or annual physical inventory and proper counter procedures
• Maintains and reviews monthly parts reports
• Assists with the development and training of Parts Department personnel and completes performance reviews for Parts Department counter salespeople and other Parts staff (including Outside Parts Service & Sales, if applicable)
• Assists with counter sales to support customer needs
• Maintains all departmental tools, equipment, and vehicles in good working order
• Submits parts warranty claims and parts return claims to the Central Warranty Administrator within the required time frame to receive maximum credits allowed
• Promotes and merchandises parts and accessories, as required for part marketing plan
• Executes annual Parts Department goals and budget, in alignment with the organization’s financial and operational objectives
• Performs other managerial duties, as required, and location functionality duties, as needed
• Always conducts self so as to be an ambassador of the dealership

Experience, Skills, And Knowledge Requirements

• High School Diploma or equivalent experience
• 2+ year experience in Parts Department operations
• Experience leading others
• Ability to use standard desktop applications such as Microsoft Office and internet functions
• Ability to write and speak effectively to individuals and groups
• Basic understanding of financial principles relative to Parts Department operations
• Ability to analyze and interpret internal reports
• Ability to work extended hours and weekends
• Excellent customer service skills, required
• Strong organizational skills and leadership abilities
• Ability to operate a forklift, preferred

Physical Demands

• Weight Requirements: Lifting up to 50 lbs.
• Mobility:Squatting, bending, lifting, reaching, twisting, standing, and sitting
• Visual: Working with PC, smart devices, and close detailed work
• Driving:Occasional – Short and long distances
• Dexterity:Ability to grasp and manipulate standard tools and office equipment
• Noise: Medium to High

Our employees receive a total annual salary that consists of competitive base wages and a structured bonus program. Employees can participate in the benefits which currently include medical and dental insurance, flexible spending account, life insurance, paid time off, paid holidays, a 401(K) program with employer match and a company discount. In addition, Quality Equipment provides significant paid training and opportunities for professional and personal development. Our goal is for our employees to reach their full potential.