Parts Manager

Joe Duffy Group; Dublin (GA); On-site; USD 52,000 - 81,000; Full time

Job summary

Joe Duffy Group is seeking a highly organised Parts Manager to oversee our parts department operations. You will manage inventory, lead a small team and drive profitability while ensuring workshop and retail customers receive exceptional service.

The role focuses on department leadership, stock control, and improving service levels across workshop and retail teams, with a strong emphasis on customer satisfaction and profitability.

Qualifications

• 3–5 years in automotive parts, with 1–2 years in supervision.
• Familiar with Group network and the relevant brand.
• Proficient in dealer management systems and Excel.
• Full, clean Irish/EU driving licence.

Responsibilities

• Lead, mentor and schedule the parts department team to drive performance.
• Monitor monthly KPIs: sales revenue, gross profit and inventory turnover.
• Implement and maintain efficient workflows for parts ordering, receiving and distribution.
• Support workshop, trade and retail parts sales and relationships with local garages.
• Handle complex customer inquiries or parts discrepancies with timely first-time resolution.

Skills

Leadership

Organisational skills

Customer focus

Tools

Keyloop/Drive

CDK

Excel

Job description

Joe Duffy Group is seeking a highly organised and results-driven Parts Manager to oversee our parts department operations. In this role, you will be responsible for managing inventory, leading a small team and driving profitability while ensuring our workshop and retail customers receive exceptional service.

Key Responsibilities

Department Leadership & Management

• Team Guidance: Lead, mentor, and schedule the parts department team to ensure high performance and continuous professional development.
• KPI Tracking: Monitor and achieve monthly departmental targets, including sales revenue, gross profit, and inventory turnover rates.
• Process Optimisation: Implement and maintain efficient workflows for parts ordering, receiving, and distribution.

Inventory & Stock Control

• Stock Optimisation: Manage inventory levels to balance maximum workshop availability with minimal obsolescence.
• Auditing: Oversee regular stocktakes and perpetual inventory counts to ensure data accuracy within the dealer management system (DMS).
• Supplier Relations: Liaison with Group procurement and approved third-party suppliers to manage lead times and return claims.

Sales & Customer Service

• Workshop Support: Ensure the service department and technicians receive correct parts promptly to maximise workshop productivity.
• Trade & Retail Sales: Develop strategies to grow trade parts sales and maintain excellent relationships with local independent garages and retail customers.
• Issue Resolution: Handle complex customer inquiries or parts discrepancies with a focus on first-time resolution.

Requirements & Qualifications

• Experience: Minimum of 3–5 years of experience in an automotive parts department, with at least 1–2 years in a supervisory or management role.
• Brand Knowledge: Prior experience working within the Group network and familiarity with the brand is highly desirable.
• Technical Skills: Proficiency with modern Dealer Management Systems (such as Keyloop/Drive, CDK, or similar) and strong Excel skills.
• Traits: Excellent organisational skills, strong financial acumen, and a customer-first mindset.
• Licensing: Full, clean Irish/EU driving license.