Parts Manager

Laborde Products Inc; Deer Park (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability plans

401k with company match

Generous PTO and holidays

Job summary

Laborde Products Inc. in Deer Park, TX is seeking a Parts Manager to lead the Parts and Warehouse Departments and drive parts sales, service quality, and customer satisfaction on a daily basis.

The role emphasizes transforming how we deliver reliable parts, overseeing ordering, inventory, shipping, and paperwork, and coaching teams to excel in customer experience.

Qualifications

• 5+ years of related parts sales and management experience.
• Strong leadership and team-building skills.
• High energy with a positive attitude and strong work ethic.
• Willing to face complex issues head on and implement changes to build a stronger organization.
• Strong customer service mentality.
• Excellent organizational skills.
• Well-developed interpersonal skills.

Responsibilities

• Develop and lead a parts sales process that builds customer loyalty.
• Oversee the customer order process from purchase to delivery.
• Manage customer requests and complaints, turning challenges into opportunities.
• Coach the Parts Team to drive online portal usage.
• Monitor customer satisfaction and implement improvements.
• Maintain cycle-count physical inventory for accurate parts supply.
• Oversee shipping and receiving to keep operations moving.
• Ensure smooth daily parts paperwork flow.
• Inspire and elevate Parts and Warehouse teams to peak performance.
• Identify training opportunities to deepen product knowledge and service.

Skills

Leadership

Customer service

Organizational skills

Interpersonal skills

Problem solving

Job description

With over 25 years of dedicated service, Laborde Products stands at the forefront of marine engine distribution, committed to delivering excellence across the Southeast, up through the Great Lakes, and along the East Coast. Headquartered in Covington, LA and with branches in Deer Park, TX and Paducah, KY, we are your trusted partner in marine propulsion, featuring top brands like Mitsubishi, Steyr Motors, Yanmar and Scania Marine.
We are currently searching for a Parts Manager at our Deer Park, TX location to manage the Parts and Warehouse Departments and provide general oversight for the generation of parts sales and customer satisfaction through product knowledge and prompt, courteous service. Our ideal candidate will not just manage – but transform the way we deliver exceptional service and quality parts to our valued customers!

In this role, you will:

• Develop and lead a sales process that's not just about selling parts but creating customer loyalty and referrals.
• Oversee the customer order process, ensuring a seamless experience from purchase to delivery.
• Manage customer requests and complaints, turning challenges into opportunities.
• Coach the Parts Team to drive customers to our online portal.
• Keep a pulse on customer satisfaction levels and implement changes to ensure we're exceeding expectations.
• Ensure a perpetual (cycle count) physical inventory to ensure accuracy of our parts supply.
• Oversee shipping and receiving, ensuring that we keep our operations moving seamlessly.
• Ensure a smooth flow of daily parts paperwork.
• Coach, inspire, and elevate our Parts and Warehouse teams to peak performance.
• Identify and implement training opportunities to ensure that the Parts Team knows our products inside out and delivers an exceptional customer experience.

Qualifications we are looking for:

• 5+ years of related parts sales and management experience.
• Strong leadership and team building skills.
• High energy with a positive attitude and strong work ethic.
• Willing to face complex issues head on, work through challenges, and implement changes to build a stronger organization.
• Strong customer service mentality.
• Excellent organizational skills.
• Well-developed interpersonal skills.

Work Schedule and Benefits:

• This position is expected to work eight-hour days, Monday - Friday and will include additional work on nights and weekends as needed to fulfill the job duties.
• We offer competitive salaries that reflect your skills and experience.
• We offer comprehensive health insurance plans, including a medical Insurance option with 100% employer paid option for employees, dental, vision, life insurance, and disability plans.
• 401k plans with company match.
• Generous paid time off and company paid holidays.

At Laborde Products, we are committed to the success of our company and fellow team members. We do that through teamwork and completing every task with the highest level of honesty, integrity and enthusiasm.

We value equal opportunity employment and are committed to hiring individuals regardless of race, color, religion, sex, sexual orientation, national origin, disability, age, veteran status or any other protected group.

Laborde Products does not sponsor visas.