Product Support Sales Representative

Ultipro; Aurora (CO); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

PTO 96 hours

Medical insurance

Dental insurance

401K up to 7%

Tuition reimbursement

EAP

Job summary

Wagner Equipment Co. is seeking a Product Support Sales Representative to drive parts and service sales within a defined territory. The role focuses on reducing customer downtime and increasing profitable product adoption through proactive sales and service coordination.

The position emphasizes a customer-centric approach, collaboration with cross-functional teams, and delivering cost-effective solutions while maintaining high service standards.

Qualifications

• Experience in a heavy equipment dealership preferred.
• Strong communication and customer service skills required.
• Ability to develop and execute marketing plans within a designated territory.

Responsibilities

• Sell Caterpillar parts and services.
• Develop and execute marketing plans to grow territory sales.
• Coordinate service repairs and parts deliveries.
• Provide quotes and options to customers.
• Maintain customer relationships and call on prospects regularly.

Skills

Sales

Customer service

Parts knowledge

Communications

Education

High School Diploma or GED

Tools

CRM software

Job description

At Wagner, our people are the driving force behind everything we do. We’re committed to helping our employees grow through meaningful work, career development, and opportunities to learn and advance. Join a team that values collaboration, innovation, and the people who make our success possible. We offer excellent benefits and supply you with the tools you need to maximize your potential.

Benefits include:

• Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year + 8 company paid holidays
• Medical, dental, and vision insurance
• Life and AD&D Insurance
• Retirement Plans - 401K eligible employees can receive a company contribution up to 7%
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• CEFCU - Employees have access to services including payroll deductions, savings, accounts, loans, VISA card and more
• Additional Benefits include Supplemental life Insurance, Critical Illness + Accidental Insurance, ID WatchDog and discounted employee phone plans

The Product Support Sales Representative (PSSR) is a key figure in helping to keep the customer’s machines healthy and productive by selling Caterpillar parts, preventative maintenance, and repair within a designated territory. The PSSR helps develop marketing plans for this segment of Wagner’s business so that increased sales and profits may be realized in a manner that reflects the company’s vision of working as “One Professional Team.” The primary functions of this position are to develop and offer the lowest possible operating cost to customers, minimize customer downtime, and merchandise and promote all applicable products offered by Wagner Equipment Co.

Pay Rate:Base Salary + CommissionPay rate is dependent upon education and experience.

Why Join Wagner?

At Wagner, our people are the driving force behind everything we do. We’re committed to helping our employees grow through meaningful work, career development, and opportunities to learn and advance. Join a team that values collaboration, innovation, and the people who make our success possible. We offer excellent benefits and supply you with the tools you need to maximize your potential.

Benefits include:

• Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year + 8 company paid holidays

• Medical, dental, and vision insurance

• Life and AD&D Insurance

• Retirement Plans - 401K eligible employees can receive a company contribution up to 7%

• Tuition Reimbursement

• Employee Assistance Program (EAP)

• CEFCU - Employees have access to services including payroll deductions, savings, accounts, loans, VISA card and more

• Additional Benefits include Supplemental life Insurance, Critical Illness + Accidental Insurance, ID WatchDog and discounted employee phone plans

The Product Support Sales Representative (PSSR) is a key figure in helping to keep the customer’s machines healthy and productive by selling Caterpillar parts, preventative maintenance, and repair within a designated territory. The PSSR helps develop marketing plans for this segment of Wagner’s business so that increased sales and profits may be realized in a manner that reflects the company’s vision of working as “One Professional Team.” The primary functions of this position are to develop and offer the lowest possible operating cost to customers, minimize customer downtime, and merchandise and promote all applicable products offered by Wagner Equipment Co.

Pay Rate:Base Salary + CommissionPay rate is dependent upon education and experience.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Creates and maintains profiles on all major parts and service competitors
• Reports lost parts and service sales
• Compiles and maintains customer call list
• Submits call list and expense reports
• Maintains the CTS files to accomplish accurate follow-up to maximize Wagner Equipment Co.’s potential undercarriage sales
• Coordinates Service repairs and Parts deliveries
• Works cooperatively with parts and service managers to meet the needs of customers
• Makes office and on-site sales calls to customers, exhibiting strong communication skills
• Uses effective communications skills while communicating with others in the Sales Department, and with personnel in other departments and in the field
• Makes regular calls on customers to promote all available products offered by Wagner Equipment Co.
• Prospects for new users and applications for company products
• Maintains an awareness of competition
• Provides Parts and Service quotes to customers
• Recommends all service options (exchange vs. rebuild) to fulfill specific situations or customer needs
• Conducts periodic basic machine inspections to recognize parts and service potential to better serve and support the customer’s needs
• Conducts required Custom Track Service (CTS) on a regular basis
• Other duties as assigned by manager

Required Education and Experience:

• High School Diploma or GED
• Some college or trade school preferred
• 3+ years experience with a heavy equipment dealership in a parts or service function
• 1+ years administrative/clerical experience
• 3+ years customer service experience
• 1+ years sales experience

Physical Demands & Competencies:

• Standing, walking, talking, sitting, use of hands & hearing
• Squatting/Kneeling
• Ability to ascend/descend ladders, stairs, etc.
• Medium work that includes lifting and/or moving objects up to 32 pounds or more
• Data Entry, telephone, reading/writing, reasoning, organizational, communication & math skills
• Safety & Product Knowledge
• Basic knowledge of Microsoft PowerPoint and Access
• Basic knowledge of CRM/Sales Link
• Intermediate knowledge of Microsoft Word, Outlook, and Excel
• Intermediate knowledge of DMS and ET/SIS/SIS Web/STW

Work Environment:

• Noise: Loud
• Indoors and Outdoors

Travel Requirements:

• 50%-75%

Other Duties:

Job Offers are contingent upon all required pre-employment screenings which may include but are not limited to background checks, drug/alcohol testing, fit for duty testing, and any other job-related tests/screenings.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently.

Wagner Equipment Co. is an EEO/AA/Veterans/Disabled employer.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.