Parts Manager

W.W. Williams Company; Auburn (WA); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

8 Paid Holidays & 1 Paid Wellness Day

Paid Time Off

Employee Referral Bonus Program

401k with Company Match

Company Paid Training

Growth & Company Match

Job summary

W.W. Williams Co is seeking a Parts Manager to lead the Parts Department, coordinating with Service and Sales to build a loyal customer base through outstanding service.

You will supervise staff, manage inventory, and participate in hiring, salary reviews, and performance appraisals while ensuring accurate pricing and strong vendor relationships.

Qualifications

• Bachelor's degree or equivalent; relevant experience acceptable.
• Strong verbal and written communication; leadership and customer service.
• Experience growing parts revenue and managing inventories.

Responsibilities

• Direct and coordinate the Parts Department activities.
• Coach and counsel employees to ensure customer satisfaction and accuracy.
• Participate in hiring, performance appraisals, and salary reviews.
• Oversee inventory replenishment and order strategies to optimize stock levels.
• Maintain relationships with customers and support inside/outside sales teams.
• Assist with bid preparation and vendor pricing negotiations.
• Collaborate with Service and Sales to drive service profitability and customer loyalty.
• Review reports and forecasts to align with corporate objectives.

Skills

Leadership

Customer service

Communication

Revenue growth

MS Office

Education

Bachelor's degree or equivalent

Tools

Microsoft Office Suite

Job description

Address 1221 29th Street Northwest, Auburn, WA, 98001, US

Compensation $80,000.00 - $120,000.00/year

Schedule Full time

Job Type Permanent

Description

Parts Manager Opportunity Summary:

As Parts Manager you will direct and coordinates the activities of a Parts Department, and works in cooperation with the Service and Sales Department, to develop and maintain a satisfied and loyal customer base through excellent customer service.

Job Duties:

• Supervisory Responsibilities (assigning and directing work) for all people assigned to the parts department.
• Coaches and counsels employees to assure the highest levels of customer satisfaction and inventory accuracy.
• Participates in hiring and termination activities
• Conducts performance and salary appraisals
• Develops employees for future roles
  • Responsible for inventory replenishment
  • Investigate and correct order strategies when they are not producing the desired inventory levels.
  • Review and adjust order controls for parts meeting exception criteria.
• Account Management
  • Inside Sales Support for large and/or important accounts
  • Ordering and Expediting Orders
  • Advising
• Maintain relationships with certain customers including outside sales calls
• Bid Preparation
  • Work with vendors for competitive pricing
• Support outside salespeople (marketing/new product rollouts)
  • Meets regularly with Service Management to review the Parts Department's performance in support of the Service Operation.
  • Reviews open service issues regularly, identifying and correcting procedural issues impacting overall customer satisfaction in the Service Department.
  • Reviews mandatory inventory exception reports impacting inventory values and corrects to maintain inventory accuracy.
  • Assigns other inventory exception reports to be reviewed and corrected and oversees the successful completion.
  • Investigates cycle count exceptions and adjusts inventory as needed to assure inventory accuracy.
  • Determines root cause of inventory inaccuracies and implements corrective action.
  • Reviews financial and performance reports to determine whether divisional and corporate objectives are being obtained.
  • Participates in forecasting future business results.
  • Identifies areas of concern and determines corrective action.
  • Maintains a safe and clean work environment in all parts areas of the operations, complying with EPA, OSHA, and corporate regulations.

Work Experience & Qualifications:

• Bachelor's degree from a four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
• Strong verbal and written communication, leadership, & customer service
• Strong working experience in successfully growing parts revenue.
• Computer and software skills including Microsoft Office Suite.

Employee Benefits & Rewards:

• 8 Paid Holidays & 1 Paid Wellness Day
• Paid Time Off
• Employee Referral Bonus Program
• 401k with Company Match
• Company Paid Training
• Growth & Company Match

About the Company:

W.W.Williams was founded in Columbus, Ohio, in 1912. Today The W.W. WilliamsCompanies have a broad portfolio of businesses located throughout the U.S. andMexico. The W.W. Williams Companies include CT Power and Guaranteed TruckService. W.W. Williams offers a full range of industry-leading products, whileproviding technical/mechanical service and repair, remanufacturing andwarehouse/supply chain management solutions to a varied customer base. Ourproducts and services include diesel engines, transmissions, heavy duty truckrepair, transport refrigeration, power generation and third-party supply chainlogistics services. Our customers include on-highway truck fleets, off-highwayequipment users, data centers, hospitals, Department of Defense OEMs, vehicleOEMs, U.S. Military and boat owners to name a few.

Whatbegan as a small family-owned business has evolved into one of the nation'smost diversified solutions provider. We are relentlessly dedicated to helpingour customers achieve maximum up time. From single trucking to cranes to fleetmanagement to power generators to military and commercial packaging - considerit done.

Weare Genuine. Honest. Passionate. That's not a slogan, it's a mantra. Everyonewho wears the W.W. Williams name - from service technicians to advisors tobusiness executives - is committed to getting the job done right, the firsttime around. Our people are our greatest assets; we support our team withaccess to world class training and development opportunities. It's this levelof investment and care that matters to customers, giving you peace of mind thatyour fleet is in the right hands.

W.W.Williams is one of the nation’s largest sales and service networks ofindustrial power products. With multiple locations across the US and Mexico, weare dedicated to providing highly professional service and strong relationshipswith our customers.

Joinus for a career where you'll grow both personally and professionally in awelcoming, diverse, and inclusive environment.

Competitivewages and benefits. AAP/EPE/M/F/Vets/Disabled, DFWP.