Parts Manager

W.W.Williams; Auburn (WA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

8 Paid Holidays & 1 Paid Wellness Day

Paid Time Off

401k with Company Match

Medical, Dental & Vision Insurance

Job summary

W.W. Williams is seeking a Parts Manager to direct the parts department and coordinate with Service and Sales to build a loyal customer base through outstanding service.

You will supervise staff, drive inventory accuracy, manage orders, and partner with vendors to optimize pricing and availability while ensuring a safe, compliant work environment.

This role offers growth within a nationwide company with strong benefits and opportunities for professional development.

Qualifications

• Bachelor's degree from a four-year college or university; or 1–2 years related experience; or equivalent combination.
• Strong verbal and written communication, leadership, and customer service.
• Proven track record of growing parts revenue.
• Proficient with Microsoft Office Suite.

Responsibilities

• Supervise and direct all people in the parts department.
• Coach and counsel employees to ensure customer satisfaction and inventory accuracy.
• Participate in hiring and termination activities.
• Review and adjust order controls and inventory processes.
• Collaborate with Service and Sales to support customers.
• Forecast and manage inventory replenishment.

Skills

Leadership

Customer service

Communication

Inventory management

Education

Bachelor's degree

Tools

Microsoft Office Suite

Job description

Parts Manager Opportunity Summary

As Parts Manager you will direct and coordinates the activities of a Parts Department, and works in cooperation with the Service and Sales Department, to develop and maintain a satisfied and loyal customer base through excellent customer service.

Job Duties

• Supervisory Responsibilities (assigning and directing work) for all people assigned to the parts department.
• Coaches and counsels employees to assure the highest levels of customer satisfaction and inventory accuracy.
• Participates in hiring and termination activities
• Conducts performance and salary appraisals
• Develops employees for future roles
• Responsible for inventory replenishment
• Investigate and correct order strategies when they are not producing the desired inventory levels.
• Review and adjust order controls for parts meeting exception criteria.
• Account Management
• Inside Sales Support for large and/or important accounts
• Ordering and Expediting Orders
• Advising
• Maintain relationships with certain customers including outside sales calls
• Bid Preparation
• Work with vendors for competitive pricing
• Support outside salespeople (marketing/new product rollouts)
• Meets regularly with Service Management to review the Parts Department's performance in support of the Service Operation.
• Reviews open service issues regularly, identifying and correcting procedural issues impacting overall customer satisfaction in the Service Department.
• Reviews mandatory inventory exception reports impacting inventory values and corrects to maintain inventory accuracy.
• Assigns other inventory exception reports to be reviewed and corrected and oversees the successful completion.
• Investigates cycle count exceptions and adjusts inventory as needed to assure inventory accuracy.
• Determines root cause of inventory inaccuracies and implements corrective action.
• Reviews financial and performance reports to determine whether divisional and corporate objectives are being obtained.
• Participates in forecasting future business results.
• Identifies areas of concern and determines corrective action.
• Maintains a safe and clean work environment in all parts areas of the operations, complying with EPA, OSHA, and corporate regulations.

Work Experience & Qualifications

• Bachelor's degree from a four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
• Strong verbal and written communication, leadership, & customer service
• Strong working experience in successfully growing parts revenue.
• Computer and software skills including Microsoft Office Suite.

Employee Benefits & Rewards

• 8 Paid Holidays & 1 Paid Wellness Day
• Paid Time Off
• Employee Referral Bonus Program
• Medical, Dental & Vision Insurance
• 401k with Company Match
• Company Paid Training
• Growth & Company Match

About The Company

W.W. Williams was founded in Columbus, Ohio, in 1912. Today The W.W. Williams Companies have a broad portfolio of businesses located throughout the U.S. and Mexico. The W.W. Williams Companies include CT Power and Guaranteed Truck Service. W.W. Williams offers a full range of industry-leading products, while providing technical/mechanical service and repair, remanufacturing and warehouse/supply chain management solutions to a varied customer base. Our products and services include diesel engines, transmissions, heavy duty truck repair, transport refrigeration, power generation and third-party supply chain logistics services. Our customers include on-highway truck fleets, off-highway equipment users, data centers, hospitals, Department of Defense OEMs, vehicle OEMs, U.S. Military and boat owners to name a few. What began as a small family-owned business has evolved into one of the nation's most diversified solutions provider. We are relentlessly dedicated to helping our customers achieve maximum up time. From single trucking to cranes to fleet management to power generators to military and commercial packaging - consider it done. We are Genuine. Honest. Passionate. That's not a slogan, it's a mantra. Everyone who wears the W.W. Williams name - from service technicians to advisors to business executives - is committed to getting the job done right, the first time around. Our people are our greatest assets; we support our team with access to world class training and development opportunities. It's this level of investment and care that matters to customers, giving you peace of mind that your fleet is in the right hands. W.W. Williams is one of the nation’s largest sales and service networks of industrial power products. With multiple locations across the US and Mexico, we are dedicated to providing highly professional service and strong relationships with our customers. Join us for a career where you'll grow both personally and professionally in a welcoming, diverse, and inclusive environment. Competitive wages and benefits. AAP/EPE/M/F/Vets/Disabled, DFWP.