Parts Manager

gpac; Amarillo (TX); On-site; USD 52,000 - 70,000; Full time

Job summary

GPAC is seeking a dedicated Parts Manager for a multi-location equipment dealership in Amarillo, TX. You will oversee the Parts Department, manage inventory, and contribute to sales while leading a team of staff to deliver exceptional customer service.

The role emphasizes optimizing parts availability, maintaining safety standards, and executing effective merchandising and marketing plans to maximize revenue. Strong leadership and communication are essential for success.

Qualifications

• 3+ years in parts and operations roles.
• Proven leadership and team-management abilities.
• Strong verbal and written communication skills.
• Ability to resolve conflicts and work in a fast-paced environment.

Responsibilities

• Oversee the Parts Department to meet store objectives and drive parts sales.
• Schedule and supervise department staff to ensure professional and safe operations.
• Handle customer parts inquiries and resolve issues promptly.
• Place emergency parts orders to maintain customer satisfaction.
• Market and merchandize the parts department to maximize revenue.
• Maintain safety and cleanliness of the department and ensure paperwork is completed accurately.
• Train and develop parts department employees.

Skills

Leadership

Time management

Communication

Conflict resolution

Customer service

Sales

Organizational skills

Job description

We are working with a well-respected multi-location equipment dealership that’s looking to bring on a Parts Manager to one of their locations. This person would be in charge of all the parts and inventory along with doing some sales themselves.

Parts Manager will manage the Parts Department in a manner to meets the Store objectives and drives parts sales. This is accomplished by effectively scheduling and supervising the department employees to ensure work is performed in a professional and safe method and that all necessary administration is handled promptly.

Parts Manager Responsibilities

• Understand and manage the various key indices within the department as they relate to the plans of the Store and Company initiatives to meet or exceed financial goals, i.e.: variance to a sales plan, gross margin dollars, gross margin percentages, outside purchases, parts obsolescence, etc.
• Responsible for developing and maintaining positive and professional relationships with manufacturer partners.
• Responsible for knowing the specific SSA customer base and the product base which will be the source for revenue generation for the Store.
• Responsible for ensuring that parts counter staff are effectively facilitating the point of sale process, keeping customer service levels at a very high level. This would include the development of selling skills through on the job training.
• Responsible for handling customer parts inquiries including resolving customer complaints/issues.
• Responsible for all aspects of marketing and merchandising of the parts department to maximize the revenues of the department. Such as developing sales plans in accordance with market opportunity, Store and Company initiatives.
• Responsible for customer satisfaction for all parts encounters with customers.
• Responsible for placing emergency parts orders to ensure customer satisfaction.
• Ensure a safe work environment and ensure that all department employees understand and follow all safety policies and procedures.
• Be a role model in the areas of environmental health and safety.
• Responsible for the upkeep and overall appearance of the parts department
• Responsible for all administrative work associated with the parts department including work orders and parts ordering and returns.
• Responsible for overseeing the effective and efficient completion of all paperwork associated with the parts department.
• Responsible for the ongoing training and development of all parts department employees.

Parts Manager Qualifications

• 3 or more years of work experience in related parts and operations
• Ability to effectively lead and manage people
• Effective at time management and multi-tasking
• Comprehensive understanding of internal and external business
• Demonstrated strong verbal and written communication skills
• Ability to effectively and efficiently resolve employee and customer conflicts
• Demonstrated ability to operate in a fast-paced, changing environment
• Demonstrated client service skills and the ability to develop strong business relationships
• Demonstrated strong negotiation and closing skills
• Demonstrated ability to handle highly confidential and sensitive information
• Excellent organizational skills
• Demonstrated ability to prioritize work and meet deadlines efficiently
• Keen attention to detail and a high level of initiative and ability to work independently
• Ability to perform in a fast-paced, stressful work environment
• Ability to handle and resolve frequent interpersonal conflict
• Ability to respond quickly, accurately, and professionally to demands and requests from customers and employees

All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations.

GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990. We are extremely competitive, client-focused and realize that our value is in our ability to deliver the right solutions at the right time.