Parts & Inventory Specialist

Clayton Homes (New); Savannah (TN); Hybrid; USD 38,000 - 48,000; Full time

Benefits offered by this job

Health, dental, vision benefits

401K with company match

Tuition reimbursement

Employee Assistance Programs

Volunteer time via Clayton Impact

Job summary

Clayton is a leading home builder seeking a Customer Care Parts Coordinator to facilitate and pull required service parts with reliability, attention to detail, and customer-focused communication. The role supports dealers and homeowners through accurate ordering, inventory controls, and timely delivery.

The position requires organizational skills, MS Office proficiency (Excel), and AS400 knowledge, with a commitment to excellent service and collaboration across teams.

Qualifications

• High School Diploma, associate degree or higher, preferred.
• Able to organize, prioritize, and deliver projects within deadlines.
• Able to communicate positively and clearly with peers, managers, and customers
• Proficiency in MS Office software, including Excel
• Knowledge of AS400 preferred
• Thorough knowledge of job-related policies

Responsibilities

• Maintaining inventory controls in office and warehouse environments.
• Taking and logging parts orders for dealers and homeowners.
• Reviewing parts orders with purchasing to ensure materials are available to pull.
• Reviewing orders to ensure that the quantities are correct in the systems and that the correct parts were pulled.
• Packaging and shipping parts to customers within required time frame
• Documenting and processing orders
• Coordinating with dealer, homeowner, and transportation service to ensure accurate and timely delivery.
• Filing paperwork on a regular, if not daily basis
• Communicate positively and frequently with customers to set delivery expectations.
• Following up internally and externally until claim is resolved.
• Creating individual processes to improve our customers’ experience, as needed, and reevaluating individual processes from improved customer experience.

Skills

Customer service

Detail oriented

Reliability

Positive communication

Education

High School Diploma or higher

Associate degree or higher

Tools

MS Office

Excel

AS400

Job description

Clayton is a leading home builder seeking a Customer Care Parts Coordinator to facilitate and pull required service parts with reliability, attention to detail, and customer-focused communication. The role supports dealers and homeowners through accurate ordering, inventory controls, and timely delivery.

The position requires organizational skills, MS Office proficiency (Excel), and AS400 knowledge, with a commitment to excellent service and collaboration across teams.