Parts Delivery Specialist – Customer Service & Returns

O'Reilly Automotive; Waverly (IA); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Competitive Wages & Paid Time Off

Stock Purchase Plan & 401k with 1stDay

Medical, Dental, & Vision Insurance +

Team Member Health/Wellbeing Programs

Tuition Educational Assistance

Opportunities for Career Growth

Job summary

O'Reilly Auto Parts in the United States is seeking a Delivery Specialist responsible for operating store vehicles to deliver parts and products to professional customers safely and efficiently. The role also handles COD deliveries and collects customer returns.

You will use fleet management handheld devices to process deliveries, capture signatures, log mileage, and perform daily vehicle inspections. You must keep vehicles and equipment secure and assist with general store duties as needed.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Strong interpersonal communication skills.
• Ability to adapt quickly and effectively to changing delivery situations.
• Driving record must meet the standard set in the company's 14/18-point record system.
• Must possess a legally required state driver's license and meet company mandated driving eligibility requirements.

Responsibilities

• Operate company vehicles to deliver parts and products to customers in a safe and efficient manner.
• Use delivery fleet management hand-held devices to process deliveries, capture customer signatures, update vehicle mileage, complete daily vehicle inspections, etc.
• Keep vehicles clean, maintained, and complete daily vehicle inspections prior to operating.
• Keep delivery vehicles, keys, fuel/fleet credit cards, hand-held devices, and monies collected secure at all times.
• Pick up customer returns, i.e., new, warranty, cores, etc. and fill out driver return slip.
• Communicate any problems or special needs from customers to store management.
• Report vehicle maintenance needs, accidents, or vehicle damage to store manager immediately.
• Ensure fuel tank is filled and lock and secure vehicle at end of day’s business.
• Clock in/out according to company policy.
• Other duties as assigned, including customer service, stocking, merchandising, etc.
• May occasionally assist customers or act as cashier when needed.

Skills

Ability to quickly match alphanumeric

Interpersonal communication

Adaptability to delivery situations

Valid driver's license

Driving record compliance

Job description

O'Reilly Auto Parts in the United States is seeking a Delivery Specialist responsible for operating store vehicles to deliver parts and products to professional customers safely and efficiently. The role also handles COD deliveries and collects customer returns.

You will use fleet management handheld devices to process deliveries, capture signatures, log mileage, and perform daily vehicle inspections. You must keep vehicles and equipment secure and assist with general store duties as needed.