Parts Delivery & Customer Service Driver

Advance-Auto-Parts; West Cedar Rapids (IA); On-site; USD 22,000 - 30,000; Full time

Job summary

Advance Auto Parts in Iowa is seeking a details-oriented parts driver responsible for delivering to pro customers, handling returns, and promoting loyalty programs. The role requires strong customer service skills, safe driving, and knowledge of automotive parts, with opportunities to upsell and build relationships with professional accounts.

The position emphasizes daily inventory awareness, stocking, and maintaining store cleanliness, along with effective communication to meet customer needs.

Qualifications

• Safe driving and navigation ability.
• Ability to communicate effectively with customers, peers and leadership.
• Read and interpret safety and product manuals.

Responsibilities

• Pick, stage and safely deliver parts to pro customers.
• Pick up returns and cores.
• Promote current sales and loyalty programs.
• Daily collection of credit accounts.
• Build and maintain relationships with MainStreet and National Pro customers.
• Assist in upselling and cross-selling products to increase average transaction value.
• Maintain store cleanliness and stocking; handling inventory.
• Engage with walk-in customers to understand needs and recommend parts or services.

Skills

Safe driving

Customer service

Communication

Sales aptitude

Inventory knowledge

Spanish language (a plus)

Education

High school diploma or equivalent

Job description

Advance Auto Parts in Iowa is seeking a details-oriented parts driver responsible for delivering to pro customers, handling returns, and promoting loyalty programs. The role requires strong customer service skills, safe driving, and knowledge of automotive parts, with opportunities to upsell and build relationships with professional accounts.

The position emphasizes daily inventory awareness, stocking, and maintaining store cleanliness, along with effective communication to meet customer needs.