Parts Customer Care Rep

Crown Equipment Corporation; Bloomington (IL); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Health/Dental/Vision/Prescription

401K Retirement Savings

Tuition Reimbursement

Paid Holidays

Paid Vacation

Parental Leave

Job summary

Crown Equipment Corporation in Bloomington, IL is seeking a Customer Service Representative to answer and process incoming parts calls, pull orders, and coordinate with Crown factories and vendors. You will maintain contact with customers and prepare quotes while ensuring accurate inventory and order processing.

The role offers an hourly wage between $21 and $23, with a comprehensive benefits package including health/dental/vision, 401(k) matching, tuition reimbursement, paid holidays, and paid

Qualifications

• High school diploma or equivalent.
• Valid driver's license required.

Responsibilities

• Answer and process incoming parts calls from customers and service technicians.
• Pull orders, receive and put up stock.
• Order parts and develop relationships with Crown factory and outside vendors.
• Enhance customer retention by monitoring satisfaction with parts support and responding to concerns/requests.
• Maintain direct contact with current and prospective customers.
• Prepare customer quotes.
• Process paperwork.
• Inventory control including cycle counts of stockroom, vans and customer consignments.

Skills

Verbal communication

Written communication

Interpersonal skills

Organizational skills

Numerical perception

Computer skills

Teamwork

Education

High school diploma or equivalent

Job description

Location: Bloomington, IL, US, 61701

Company Description

Crown Equipment Corporation, one of the world's largest lift truck manufacturers, offers local support on a global scale with more than 15 manufacturing facilities worldwide and more than 500 retail locations in over 80 countries. Our global sales and service network provides our customers with a local resource for a wide variety of quality material handling equipment, fleet management solutions, warehouse products and support services to meet their needs anytime, anywhere.

Company Description

Crown Equipment Corporation, one of the world's largest lift truck manufacturers, offers local support on a global scale with more than 15 manufacturing facilities worldwide and more than 500 retail locations in over 80 countries. Our global sales and service network provides our customers with a local resource for a wide variety of quality material handling equipment, fleet management solutions, warehouse products and support services to meet their needs anytime, anywhere.

Job Duties

• Answer and process incoming parts calls from customers and service technicians.
• Pull orders, receive and put up stock.
• Order parts and develop relationships with Crown factory and outside vendors.
• Enhance customer retention by monitoring customer satisfaction with parts support and by responding to customer concerns/requests.
• Maintain direct contact with current and prospective customers.
• Prepare customer quotes.
• Process paperwork.
• Inventory control to include cycle counts of stockroom, vans and customer consignments.

Minimum Qualifications

• High school diploma or equivalent
• Valid driver's license and good driving record

Preferred Qualifications

• Good verbal communication, written communication, interpersonal, organizational, numerical perception, and computer skills
• Parts or inventory control experience and lift truck industry experience preferred
• Ability to work in a team environment

Compensation And Benefits

Crown offers an excellent wage and benefits package for full-time employees. Current benefits being offered include:

• Competitive Wages. The anticipated starting pay range for the position is $21 to $23 per hour; however, skills and related experience will be taken into consideration,
• Health/Dental/Vision/Prescription Drug Plan with a company contribution to each,
• Health Savings Accounts and Flexible Spending Accounts,
• 401K Retirement Savings Plan: Crown matches 100% of the first 4% of your eligible pay you contribute to the plan. You are always 100% vested in the company matching contributions.
• Company paid Life and Disability Benefits as well as optional supplemental term life insurance offerings,
• Paid Parental Leave,
• 9 Paid Holidays,
• Paid Vacation accrued at a rate based on length of service and position,
• 24 Hours of Personal Leave per anniversary year,
• Birthday Pay for Non-Exempt employees,
• Tuition Reimbursement up to $5,250 per calendar year.

Work Authorization

Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire.

No agency calls please.

EOE Veterans/Disabilities

Nearest Major Market: Bloomington IL

Nearest Secondary Market: Normal

Job Segment: Customer Service Representative, Outside Sales, Warehouse, Customer Service, Sales, Manufacturing