Parts Customer Care Rep

Crown Equipment; Bloomington (IL); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Competitive wages

Health/Dental/Vision/Prescription Drug

401K with company match

Paid holidays

Paid vacation

Parental leave

Tuition reimbursement

Job summary

Crown Equipment is seeking a Parts Support Associate to handle inbound calls from customers and service technicians, pull and stock parts, and build strong vendor relationships. You will also prepare quotes and manage paperwork while maintaining accurate inventory records.

The role emphasizes customer service, teamwork, and attention to detail in a fast-paced parts environment. Competitive hourly pay and strong benefits are offered.

Qualifications

• High school diploma or equivalent is required.
• Valid driver's license and good driving record are required.

Responsibilities

• Answer and process incoming parts calls from customers and service technicians.
• Pull orders, receive and put up stock.
• Order parts and develop relationships with Crown factory and outside vendors.
• Enhance customer retention by monitoring customer satisfaction with parts support and by responding to customer concerns/requests.
• Maintain direct contact with current and prospective customers.
• Prepare customer quotes.
• Process paperwork.
• Inventory control including cycle counts of stockroom, vans and customer consignments.

Skills

Verbal communication

Written communication

Interpersonal skills

Organizational skills

Numerical perception

Computer skills

Education

High school diploma or equivalent

Job description

Company Description:

Crown Equipment Corporation, one of the world's largest lift truck manufacturers, offers local support on a global scale with more than 15 manufacturing facilities worldwide and more than 500 retail locations in over 80 countries. Our global sales and service network provides our customers with a local resource for a wide variety of quality material handling equipment, fleet management solutions, warehouse products and support services to meet their needs anytime, anywhere.

Job Posting External

Job Duties

• Answer and process incoming parts calls from customers and service technicians.


• Pull orders, receive and put up stock.


• Order parts and develop relationships with Crown factory and outside vendors.


• Enhance customer retention by monitoring customer satisfaction with parts support and by responding to customer concerns/requests.


• Maintain direct contact with current and prospective customers.


• Prepare customer quotes.


• Process paperwork.


• Inventory control to include cycle counts of stockroom, vans and customer consignments.

Minimum Qualifications

• High school diploma or equivalent


• Valid driver's license and good driving record

Preferred Qualifications

• Good verbal communication, written communication, interpersonal, organizational, numerical perception, and computer skills


• Parts or inventory control experience and lift truck industry experience preferred


• Ability to work in a team environment

Compensation and Benefits:

Crown offers an excellent wage and benefits package for full-time employees. Current benefits being offered include:

• Competitive Wages. The anticipated starting pay range for the position is $21 to $23 per hour; however, skills and related experience will be taken into consideration,


• Health/Dental/Vision/Prescription Drug Plan with a company contribution to each,


• Health Savings Accounts and Flexible Spending Accounts,


• 401K Retirement Savings Plan: Crown matches 100% of the first 4% of your eligible pay you contribute to the plan. You are always 100% vested in the company matching contributions.


• Company paid Life and Disability Benefits as well as optional supplemental term life insurance offerings,


• Paid Parental Leave,


• 9 Paid Holidays,


• Paid Vacation accrued at a rate based on length of service and position,


• 24 Hours of Personal Leave per anniversary year,


• Birthday Pay for Non-Exempt employees,


• Tuition Reimbursement up to $5,250 per calendar year.

Work Authorization:

Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire.

EOE Veterans/Disabilities