Parts Counterperson - North Central Ford

Sonic Automotive, Inc.; Richardson (TX); On-site; USD 55,000 - 65,000; Full time

Job summary

North Central Ford in Richardson, TX is seeking a full-time Parts Counterperson. The role involves selling parts over the counter, by phone, or to the shop, with compensation in the $55k–$65k range annually.

You will assist walk-in customers, verify stock, prepare orders for shipment or pickup, quote prices, and support service technicians. A high school diploma and at least one year in automotive parts and sales are required.

Qualifications

• High school diploma or equivalent.
• One year of experience in an automotive parts department.
• One year of sales experience.
• Ability to read, comprehend, and communicate information clearly.
• Professional appearance and willingness to wear a dealership uniform.
• Strong customer service skills with ability to manage multiple customers.
• Authorization to work in the USA and valid driver's license.

Responsibilities

• Assist walk-in customers in selecting parts, suggest related items and ensure exposure to the full product line.
• Pull purchases from stock, confirm availability, and submit emergency orders as requested.
• Answer phone calls, provide quotes, and assist outside sales with orders.
• Set up orders for daily shipment, delivery, or pickup.
• Verify will call and back-order files; coordinate with vendors as needed.
• Assist service technicians in selecting parts for repairs and open repair orders.
• Order non-stock parts after discussion with Shop Foremen to ensure timely receipt.
• Process all charges, returns, and credits with proper documentation and payments.
• Replenish inventory daily and keep counter areas organized; report concerns.
• Follow safety policies and report accidents to a supervisor.

Skills

Customer service

Sales experience

Multi-tasking

Professional appearance

Uniform

Reading/communication

Education

High school diploma or equivalent

Job description

Parts Counterperson - North Central Ford

• Full-time
• SHL Package: Sonic Customer Service and Admin
• Dealership: 240 - North Central Ford
• Compensation: USD 55,000 - USD 65,000 - yearly

North Central Ford is one of the fastest growing brands within the automotive industry. We are building a business based on doing things the right way. From the way we treat our guests, take pride in our work and share opportunities for our employees to grow as we grow. We are proud of what we're doing here and would love to tell you about our opportunities!

Our associates are happy to work here because:

• We boast the lowest turnover in the industry.
• We provide award winning training (Training Magazine Top 125, and Brandon Hall Awards).
• We are committed to developing and promoting within the company.
• Our benefits are extremely competitive with Medical, Dental, Vision, HSA, 401k and PTO.
• We encourage peer to peer teamwork and recognition.
• Special benefits to purchasing and leasing a car.
• Personal Automotive Concierge Service.

If you want to find out more about the types of jobs we have here, we've highlighted a few.

We're proud of what we're doing here. Come and join us!

Annual Pay Range:

$55k-$65k annually based on sales

Purpose:

The Parts Counterperson sells, at retail, parts to all available customers, over the counter, through the shop, or on the phone.

Duties and Responsibilities:

• Assist walk-in customers in selecting required parts, suggest companion requirements, offer specials, and ensure exposure to the full product line.
• Pull purchases from stock, determine availability, and submit emergency orders as requested by customers.
• Answer phone calls, provide price quotes and information, and assist outside sales representatives with their orders.
• Set up orders for daily shipment, delivery, or pick up.
• Verify "will call" and "back order" files weekly; return items to vendors or stock as appropriate and solicit assigned accounts by phone.
• Assist service technicians in selecting parts needed for repairs and open repair order envelopes for new orders.
• Order parts not in stock after discussion with Shop Foremen to ensure parts will be used upon receipt or customer will return for repairs.
• Process all parts charges, returns, and credits, ensuring proper documentation, approvals, and customer payments including cash accounts, credit cards, and tax-exempt sales.
• Replenish assigned inventory daily and maintain clean, organized counter areas; advise Parts Manager of departmental concerns.
• Follow all company safety policies and procedures; immediately report any accidents to a manager or supervisor.

• High school diploma or equivalent.
• One year of experience in an automotive parts department.
• One year of sales experience.
• Ability to read, comprehend, and communicate information clearly.
• Professional personal appearance and willingness to wear a dealership uniform.
• Strong customer service skills with ability to manage multiple customers simultaneously.
• Authorization to work in the USA and valid driver's license.

It's time to make the most important move of your career. From our cooperative team-based approach; to our more than 1,000 internal advancements each year, it's easy to see the difference. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

All your information will be kept confidential according to EEO guidelines.