Parts Counterperson

Coulter Tempe; Tempe (AZ); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

401k

Medical insurance

Dental insurance

Paid vacation

Job summary

Coulter Automotive Group is seeking a Parts Counterperson in Tempe to support our fast-paced service team and deliver exceptional customer experiences. You will manage the parts sales process, communicate professionally with customers, and ensure accurate pricing and order fulfillment.

The role emphasizes reliability, product knowledge, and the ability to read parts catalogs, handle phone inquiries, and coordinate with the shop and customers to ensure timely, accurate parts delivery.

Qualifications

• High School Diploma or equivalent required.
• Prior auto parts sales experience preferred.
• Eager to improve in a dynamic work environment.
• Strong interpersonal and time management skills.
• Ability to read/interpret safety and maintenance documents.
• Ability to calculate figures including discounts, interest, commissions, proportions, %s, area, circumference and volume.
• Valid driver’s license with a clean driving record.

Responsibilities

• Oversee the parts sales process from start to finish.
• Communicate with staff and customers in a friendly and professional manner.
• Converse effectively regarding customer parts status.
• Read and understand the parts catalog when looking up parts.
• Answer phone calls, provide price quotes and other information to customers.
• Review body shop estimates to verify parts and pricing alignment.
• Provide high-level service to internal and external customers.
• Pull/fill orders from stock and maintain weekly stock checks.
• Notify parts manager of out-of-stock parts or urgent shop materials.
• Locate out-of-stock parts from outside sources as needed.
• Ensure internal requests for parts are billed on service repair orders.
• Receive payment from retail customers or obtain credit authorization.

Skills

Customer service

Communication

Interpersonal skills

Time management

Attention to detail

Education

High School Diploma

Job description

Job Summary

We are looking for a Parts Counterperson to help support our team and provide customers with exceptional experiences. The ideal candidate will flourish in a fast-paced and professional workplace.

About Us

Since 1923 the Coulter Automotive Group has been a family owned and operated business in the Valley. We are one of the most stable auto dealers in Arizona and are in the highest percentile in customer satisfaction scores. We believe our employees are our greatest asset. As such, we treat all employees with respect and appreciation for their contributions to the company. We believe not only in providing ongoing training, but also rewarding outstanding effort and results.We are always looking for talented and enthusiastic individuals to join our team!

Benefits

• 401k
• Medical and dental insurance
• Paid vacation
• Opportunity to progress to higher levels of responsibility throughout the organization - promoting from within is part of our family philosophy

Responsibilities

• Oversee the parts sales process from start to finish
• Communicate with staff and customers in a friendly and professional manner
• Converse effectively/efficiently regarding customer parts status
• Read and understand the parts catalog when looking up and speaking to specific parts
• Answer phone calls, provide price quotes and other information to customers
• Review body shop estimates to verify the parts ordered are correct and all pricing is in line with the estimate
• Provide high-level service to both internal and external customers
• Pull/fill orders from stock and maintain weekly bin checks to ensure accuracy of stock
• Notify parts manager of out-of-stock parts or shop materials that need immediate attention
• Locate out-of-stock parts from outside source and submit an emergency order, if necessary
• Make sure all internal requests for parts are billed on service repair order
• Receive payment from retail customers or obtains credit authorization

Qualifications

• High School Diploma or equivalent and prior auto parts sales experience (preferred)
• Eager to improve in a dynamic work environment
• Strong interpersonal and time management skills
• Ability to read/interpret safety and maintenance documents
• Ability to calculate figures/amounts including; discounts, interest, commissions, proportions, %, area, circumference, and volume
• Valid driver's license and clean driving record

We are an equal opportunity employer and prohibit discrimination/harassment withoutregard to race, color, religion, age, sex, national origin, disability status, genetics, protectedveteran status, sexual orientation, gender identity or expression, or any other characteristicprotected by federal, state or local laws.