Parts Counterperson

Lakeside International, L.L.C.; Madison, Northern (WI, KY); Hybrid; USD 28,000 - 34,000; Full time

Job summary

Lakeside International, L.L.C. in Madison, WI is hiring a Parts Counterperson to support walk-in and phone customers with parts requests. You will respond to inquiries, locate parts in stock, and place orders as needed, ensuring accuracy and speed.

The role requires strong customer service, attention to detail, and the ability to handle a high volume of calls and visits. 1st and 2nd shift availability with full-time employment.

Qualifications

• Parts experience, particularly in a truck or automotive dealership or aftermarket environment is preferred.
• Trade school education in Parts Operations or Transportation Technology are preferred.
• Ability to fulfill customer requests fully and exceed expectations.
• Adherence to company policies and high standards of conduct.

Responsibilities

• Respond to customer parts or information requests quickly.
• Communicate with customers when delays occur and offer alternatives.
• Determine availability and price information and document as necessary.
• Provide parts to customers from stock, procuring locally or creating a parts order as directed.
• Monitor the status of customer orders, notify upon arrival.
• Build relationships and provide quality customer service with urgency.
• Determine the availability and lead times of parts.
• Timely response in fielding a high volume of calls and in-person customers.

Skills

Parts experience

Customer service

Attention to detail

Initiative

Team player

Education

Trade school in Parts Operations

Transportation Technology

Job description

Parts Counterperson

Department: Parts

Employment Type: Full Time

Location: Madison

Compensation: $20.00 - $25.00 / hour

Description

The Parts Counterperson is charged with providing for the parts needs of walk-in and phone customers. The Parts Counterperson's responsibility is to satisfy dealership customer parts needs by responding to information inquiries, supplying parts from dealership inventory, and/or procuring parts that are not in stock, per dealership guidelines. Additional responsibilities are to assist with inventory stocking and department maintenance, as necessary.
1st & 2nd Shift Available

Responsibilities

• Respond to customer parts or information requests quickly
• Communicate with customer when a delay in response will occur and offer alternatives
• Determining availability and price information and document as necessary
• Providing parts to customer from stock, procuring locally or creating a parts order as directed
• Monitor the status of customer orders, advising in case of problems and notifying upon arrival
• Build relationships and provide quality customer service with a sense of urgency
• Determine the availability and lead times of parts
• Timely response in fielding a high volume of calls and in-person customers

Qualifications

• Must be at least 18 years old
• Parts experience, particularly in a truck or automotive dealership or aftermarket environment and Trade school education in Parts Operations or Transportation Technology are preferred
• Work to ensure that customers' requests are fulfilled in entirety and exceed expectations to maximize customer satisfaction
• Abide by and enforce all rules, regulations, policies, and best practices to meet the company's standards of conduct
• Demonstrated ability to take full responsibility for problems, issues, and performance in all circumstances
• Presents a high level of attention to all the work that is produced. Must continually strive to improve their quality of performance
• Understands the importance of placing the company's goals before their own. Must hold and maintain a broad perspective of the company to work towards shared common goals
• Must be a highly motivated individual who is willing to take initiative to achieve greater results beyond what is required