Parts Counterperson

Chapman Auto Stores; Lancaster (Lancaster County); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental and vision insurance

401(k) retirement plan with company 
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Accrued paid time off

Employee Vehicle Purchase Program

Parts and service discounts

Professional work environment and job/

Training and advancement opportunities

Job summary

Chapman Auto Stores in Lancaster, PA, is seeking a Parts Counter associate to assist both retail and shop customers in selecting required parts, provide price quotes, and expose customers to the full product line. You will pull and fill orders, manage stock, notify the parts manager of out-of-stock items, handle invoices and payments, and maintain clean counters.

This full-time role requires a high school diploma and at least one year of auto parts sales experience; you must pass background and

Qualifications

• High School Diploma or equivalent.
• 1 year or more experience with auto parts sales.
• Ability to work in a fast-paced work environment.
• Strong organizational and time management skills.
• Ability to read and interpret safety rules, operating and maintenance instructions, etc.
• Must pass criminal background check and pre-employment drug screening.

Responsibilities

• Assists customers in selecting required parts in a friendly, professional manner.
• Informs customers of companion part requirements and specials.
• Answers phone calls and provides price quotes.
• Pulls and fills orders from stock and replenishes inventory daily.
• Notifies parts manager of out-of-stock parts and locates alternatives.
• Handles payments and ensures invoices are properly signed and issued.
• Keeps front and rear counter areas clean and organized.
• Participates in training programs and stays current on product updates.

Skills

Customer service

Time management

Organizational skills

Education

High School Diploma or equivalent

Job description

Brief Description

Parts Counter

Rare opportunity to join a World class team.

Essential Duties

• Assists all customers (retail and shop) in selecting required parts in a friendly, professional and efficient manner.
• Informs customers of companion part requirements and specials and ensures that the customer is exposed to the full product line.
• Answers phone calls, provide price quotes and other information.
• Provides high level of service to internal and external customers.
• Pull and fills orders from stock.
• Notifies the parts manager of out-of-stock parts or shop materials that need immediate attention.
• Locates out-of-stock parts from outside source and submits an emergency order, if necessary.
• Notify the service advisor and the customer when special ordered parts have been received.
• Pulls orders for delivery to body shop, making sure all parts are tagged with customer names and job number.
• Follows up on back-ordered parts.
• Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required.
• Replenishes assigned inventory daily.
• Makes sure all internal requests for parts are billed on service repair order.
• Receives payment from retail customers or obtains credit authorization.
• Ensures that all charge sales are signed by the customer.
• Ensures that all customers receive their copy of the invoice.
• Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.
• Keeps orderly records of all repair orders, invoices, insurance estimates and special-order parts.
• Keeps front and rear counter areas clean and uncluttered.
• Participates in all training programs that are made available.
• Keeps current on new products and product updates.
• Participates with the parts manager in maintaining a lost sales tracking program.
• Maintains professional appearance.

Requirements

• High School Diploma or equivalent
• Have 1 year or more experience with auto parts sales
• Ability to work in a fast-paced work environment
• Have strong organizational and time management skills
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, etc.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume.
• Must be able to pass a criminal background check and pre-employment drug screening.

Job Type: Full-time

Benefits

• Health insurance with choice of medical plans starting at $84.50/month
• Dental and vision insurance
• Life, STD, LTD, Hospital Indemnity, Accident, and Critical Illness insurance
• 401(k) retirement investment plan with company match
• Accrued paid time off
• Employee Vehicle Purchase Program
• Parts and service discounts
• Professional work environment, with job training and advancement opportunities

Schedule

• Monday to Friday
• Weekends as needed