PARTS COUNTERPERSON

Doral Automotive Group; Florida; On-site; USD 19,000 - 25,000; Full time

Job summary

Doral Automotive Group in Florida is seeking a parts counter associate to welcome customers, identify required parts, and provide pricing and information by phone or in person.

You will assist both retail and shop customers, verify estimates, manage order fulfillment, and keep inventory records up to date while maintaining a clean counter area.

Qualifications

• High school diploma or GED; or 1–3 months related experience.
• Customer-friendly with professional communication.

Responsibilities

• Sells parts to all customers over the counter, through the shop or on the phone.
• Assists customers in selecting required parts in a friendly, professional manner.
• Reviews shop estimates to ensure parts and pricing align with the estimate.
• Pulls and fills orders from stock and notifies of out-of-stock items.
• Notifies service advisors and customers when special ordered parts arrive.
• Keeps front and rear counter areas clean and uncluttered.
• Participates in training and stays current on products and updates.
• Maintains inventory records and assists outside sales as needed.

Education

High school diploma or GED

Job description

Position SummarySells parts to all customers, over the counter, through the shop or on the phone.Position ResponsibilitiesAssists all customers (retail and shop) in selecting required parts in a friendly, professional and efficient manner.Informs customers of companion part requirements and specials and ensures that the customer is exposed to the full product line.Answers phone calls, providing price quotes and other information.Reviews body shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate.Provides high level of service to internal and external customers.Pulls and fills orders from stock.Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.Locates out-of-stock parts from outside source and submits an emergency order, if necessary.Notifies the service advisor and the customer when special ordered parts have been received.Notifies the body shop when all parts have arrived and when they will be delivered.Pulls orders for delivery to body shop, making sure all parts are tagged with customer names and job number.Follows up on back-ordered parts.Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required.Replenishes assigned inventory daily.Assists outside sales representatives with their orders.Makes sure all internal requests for parts are billed on service repair order.Receives payment from retail customers or obtains credit authorization.Ensures that all charge sales are signed by the customer.Ensures that all customers receive their copy of the invoice.Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.Issues and tracks requested shop tools to technicians.Keeps orderly records of all repair orders, invoices, insurance estimates and special-order parts.Sets up orders for daily shipment, delivery or pick-up.Solicits assigned accounts by phone.Keeps front and rear counter areas clean and uncluttered.Cleans computer terminals and printers daily.Participates in all training programs that are made available.Keeps current on new products and product updates.Participates with the parts manager in maintaining a lost sales tracking program.Maintains professional appearance.Other tasks as assigned.Position Requirements and QualificationsHigh school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.