PARTS SALES

Bill Penney Collision; Huntsville (AL); On-site; USD 34,000 - 48,000; Full time

Job summary

Bill Penney Collision in Huntsville, AL is seeking a parts clerk to assist customers and technicians by selecting required parts, confirming pricing, and verifying part availability. You will work with the body shop and service teams to ensure timely delivery of parts and accurate invoicing.

Responsibilities include pulling and stocking parts, notifying managers of back-orders, processing payments or credit, and maintaining neat records.

Responsibilities

• Assists customers and technicians in selecting required parts in a friendly, professional and efficient manner.
• Informs customers of companion part requirements and specials.
• Answers phone calls, providing price quotes and other information.
• Reviews service estimates to ensure correct parts and pricing.
• Pulls and fills orders from stock.
• Notifies parts manager of out-of-stock parts or materials needing attention.
• Locates out-of-stock parts from outside sources and submits emergency orders if necessary.
• Notifies service advisor and customer when special ordered parts are received.
• Notifies body shop when all parts have arrived and delivery details.
• Pulls orders for service technicians with proper tagging.
• Follows up on back-ordered parts.
• Replenishes assigned inventory daily.
• Assists outside sales reps with their orders.
• Ensures internal requests for parts are billed on service repair orders.
• Receives payment from retail customers or obtains credit authorization.
• Ensures charge sales are signed, and customers receive copies of invoices.
• Issues credit for returned parts and verifies purchase details.
• Issues and tracks shop tools to technicians.
• Keeps orderly records of repair orders, invoices and parts.
• Sets up orders for daily shipment, delivery or pickup.
• Keeps front and rear counter areas clean.
• Participates in training programs and stays current on product updates.
• Maintains a lost sales tracking program with the parts manager.

Job description

Description

Essential Duties

• Assists all customers and technicians in selecting required parts in a friendly, professional and efficient manner.
  


• Informs customers of companion part requirements and specials and ensures that the customer is exposed to the full product line.
  


• Answers phone calls, providing price quotes and other information.
  


• Reviews service estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate.
  


• Provides high level of service to internal and external customers.
  


• Pulls and fills orders from stock.
  


• Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.
  


• Locates out-of-stock parts from outside source and submits an emergency order, if necessary.
  


• Notifies the service advisor and the customer when special ordered parts have been received.
  


• Notifies the body shop when all parts have arrived and when they will be delivered.
  


• Pulls orders for service technicians, making sure all parts are tagged with customer names and job number.
  


• Follows up on back-ordered parts.
  


• Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required.
  


• Replenishes assigned inventory daily.
  


• Assists outside sales representatives with their orders.
  


• Makes sure all internal requests for parts are billed on service repair order.
  


• Receives payment from retail customers or obtains credit authorization.
  


• Ensures that all charge sales are signed by the customer.
  


• Ensures that all customers receive their copy of the invoice.
  


• Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.
  


• Issues and tracks requested shop tools to technicians.
  


• Keeps orderly records of all repair orders, invoices, insurance estimates and special-order parts.
  


• Sets up orders for daily shipment, delivery or pick-up.
  


• Keeps front and rear counter areas clean and uncluttered.
  


• Participates in all training programs that are made available.
  


• Keeps current on new products and product updates.
  


• Participates with the parts manager in maintaining a lost sales tracking program.