Parts Counterperson

Eagle River Ford; Eagle River (WI); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Health Insurance

PTO & Sick Leave

401(K)

Flexible Working Hours

Job summary

The Eagle River Ford Parts Department is hiring a Parts Counter Person to deliver customer service and drive retail parts sales. You will oversee the parts sales process, help locate parts, handle special order requests, and communicate status to customers and staff in a friendly, professional manner.

Join a Ford dealership that values service and teamwork, with benefits including health insurance, PTO, and a 401(k). This on-site role supports daily operations in a fast-paced environment.

Qualifications

• Customer service and sales experience preferred.
• Strong communication and mathematical abilities.
• Must be able to learn new parts data and systems.

Responsibilities

• Oversee the parts sales process from start to finish.
• Work with parts manager to locate parts not in stock.
• Complete special order part requests for customers.
• Communicate with customers on parts status.
• Communicate with staff and customers in a friendly, professional manner.
• Follow all safety policies and procedures.

Skills

Customer service

Communication

Reading/Mathematics

Positive attitude

Time management

Organization

Education

High school diploma or equivalent

Tools

Basic computer skills

Job description

The Parts Counter Person is responsible for customer service and retail sales at an auto parts store. In this position, your responsibilities include selling parts and taking inventory of stock in storage and, if necessary, on shelves

By working at a Ford dealership, you can be a part of a brand that honors the past, and is invested in the future. Join the Ford Family where we value service to each other and the world as much as to our customers!

Parts Counter Person Compensation and Benefits:

• Competitive Pay
• Flexible Working Hours
• Health Insurance
• PTO & Sick Leave
• 401(K)

Parts Counter Person Responsibilities:

• Oversee the parts sales process from start to finish
• Work with parts manager to locate any parts not in stock
• Complete special order part request for the customer
• Communicate with customer on parts status
• Communicate with staff and customers in a friendly and professional manner
• Must follow all company safety policies and procedures
• Understand and follow federal, state and local regulations applicable to industry

Parts Counter Person Requirements:

• Previous experience at a Ford dealership is a plus
• Ability to identify the problem quickly
• Knowledge of automobiles
• Effective analytical and communication skills
• Strong reading, computer, and mathematics skills
• Ability to learn new technology and repair and service procedures and specifications
• Minimum of 1 year in service department
• Ability to lift 50 pounds and work on your feet for extended periods of time
• Ability to work in a fast‑paced environment
• Basic computer skills
• Positive, friendly attitude
• High school diploma or equivalent
• Experience with auto parts sales (preferred)
• Strong organizational and time management skills
• Detail‑oriented, have a professional appearance and strong work ethic

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.