Parts Counterperson

Heritage Ford of Indiana; Corydon (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

Heritage Ford of Indiana is seeking a full-time Parts Clerk/Counter-person to assist customers, identify parts, and provide professional assistance to resolve parts concerns. You will work with service advisors and technicians to ensure smooth operations and part availability.

The role requires strong organizational, analytical, and communication skills, experience in a parts department, computer proficiency, and the ability to lift and handle parts in a fast-paced dealership environment.

Qualifications

• Must have parts department experience.
• Strong organization, attention to detail, time management, and multi-tasking skills.
• Knowledge of computers and ability to learn inventory systems and other software.
• Ability to provide excellent customer service in a fast-paced environment.

Responsibilities

• Sell products and/or services to repair the problem at hand and meet the customer's needs.
• Assist in keeping the parts department clean and orderly.
• Maintain the retail sales floor and displays to meet or exceed the dealership's standards and customer's satisfaction.
• Assist the Parts Manager with inventory management to ensure maximum sales and customer satisfaction.
• Provide service technicians with parts as required on a daily basis.
• Communicate efficiently with advisors and technicians to ensure efficient work flow.
• Communicate with customers in a timely manner when ordered parts arrive.
• Verify parts receiving documents.
• Follow prescribed cash, credit, and check processing procedures of the dealership.
• Attend training as prescribed by management to maintain proficiency in his/her job description.
• Use dealership equipment and resources safely and proficiently.
• Maintain customer goodwill by greeting and acknowledging all customers he/she comes in contact with.
• Follow up on shortages and expedite by reporting to the Parts Manager.
• Perform other tasks as required by the Parts Manager.

Skills

Analytical skills

Organizational skills

Communication skills

Tools

Inventory software

Computer skills

Job description

Heritage Ford has an opportunity for a full time employee as a Parts Counter person. Ours is a customer oriented field and requires a person who can relate to our customer’s needs and offer professional assistance to help them resolve their parts concerns. Parts Clerk/Counter-person:

• Sell products and/or services to repair the problem at hand and meet the customer's needs.
• Assist in keeping the parts department clean and orderly.
• Maintain the retail sales floor and displays to meet or exceed the dealership's standards and customer's satisfaction.
• Assist the Parts Manager with inventory management to ensure maximum sales and customer satisfaction.
• Provide service technicians with parts as required on a daily basis.
• Communicate efficiently with advisors and technicians to ensure efficient work flow.
• Communicate with customers in a timely manner when ordered parts arrive.
• Verify parts receiving documents.
• Follow prescribed cash, credit, and check processing procedures of the dealership.
• Attend training as prescribed by management to maintain proficiency in his/her job description.
• Use dealership equipment and resources safely and proficiently.
• Maintain customer goodwill by greeting and acknowledging all customers he/she comes in contact with.
• Follow up on shortages and expedite by reporting to the Parts Manager.
• Perform other tasks as required by the Parts Manager.
• Requirements:

Parts Clerk/Counter-person:

• MUST HAVE PARTS DEPARTMENT EXPERAINCE
• Demonstrate analytical, organizational and communication skills.
• Solid understanding of parts room and shop environments.
• Strong organization skills, attention to detail, time-management, and multi-tasking skills.
• Must have knowledge of computers and ability to learn inventory system and other software.
• Ability to provide excellent customer service in a fast paced environment.
• Some lifting, sitting/walking around stock room.
• All potential employees must pass pre-employment testing to include a background check and drug screen.